Human Resources Business Partner
Description
Sourcing & Attraction
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Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)
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Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc.
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Build and maintain a talent pipeline for recurring contact center roles
Recruitment Process
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Conduct initial screening calls and video interviews
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Apply psychometric and skills assessments relevant to customer service profiles
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Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance
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Coordinate and schedule interviews with hiring managers and operations leaders
Candidate Experience
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Ensure a positive and professional experience throughout the recruitment journey
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Communicate clearly and timely with all candidates regarding process status
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Represent the company's culture and employer brand during every interaction
Metrics & Reporting
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Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure
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Analyze sourcing channel effectiveness and adjust strategies accordingly
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Maintain accurate records in our internal systems (Buk, Notion, etc)
Stakeholder Management
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Partner with Operations to anticipate hiring needs
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Align with Managers on profile requirements and headcount planning
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Participate in calibration sessions to refine candidate selection criteria
Administration & Compliance
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Ensure all hiring documentation is complete and compliant with local labor regulations
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Manage offer letters, background checks, and pre-employment requirements
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Support onboarding coordination in collaboration with HR