Senior Customer Service Manager
Description
Senior Customer Service Manager
Georgia Branch
705 Braselton Industrial Blvd, Braselton, GA 30517
Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Relocation assistance is available for qualified candidates.
Position Responsibilities
-
Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
-
Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
-
Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
-
Recruit, retain and motivate staff to ensure the highest levels of customer service.
-
Manage personnel matters including delivering performance reviews and coaching.
Minimum Requirements
-
Bachelor’s degree.
-
5+ years of experience in customer service operations and or management.
-
Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
-
Effectively communicate with your team, colleagues, management and across other departments.
Benefits
-
Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
-
Multiple bonus programs.
-
Paid holidays and generous paid time off.
-
Tuition Assistance Program that covers professional continuing education.
Employee Perks
-
Best-in-class, clean, modern facilities.
-
First-class fitness center and beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-TK1
#LI-GA001
(#IN-GAMANC)
#ZR-GACS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!