On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2896)
Description
The Starting Hourly Rate / Salario por Hora Inicial is $17.00 USD per hour. The Pay Range / Rango salarial is $17.00 USD - $25.50 USD per hour.
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT ON DEMAND
You can work as much or as little as you like as an On-Demand T eam M ember (TM) and your schedule may vary depending on shift availability and store needs. This role is ideal for those that are looking for a personalized work schedule .
As an On-Demand TM , you will not be included on the posted weekly schedule, but rather will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members (via our myTime mobile scheduling app) that work best with your schedule.
When you choose to pick up a shift, reliable and prompt attendance is necessary .
W e also ask for your active engagement by picking up and working shifts once every 4 weeks (minimum of four hours) . Flexibility can be granted in certain circumstances , but you need to respond to our attempts to contact you to confirm your interest in working shifts at Target . If you do not respond to our attempts at contact , your employment may be terminated . Additionally, if you do not work at least one shift within 5 months, your employment with Target will be administratively terminated .
Your communication and ability to work when our business demands it most are critical to your success in this role .
Should you be offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule to ensure you are properly prepared for your new role. After that, the myTime mobile scheduling app is where you can pick up the shifts you desire to work.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction , loyalty enrollment and store cleanliness . Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes , guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target , we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experi e nce of :
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C ommunicat ing and interact ing with guests to build a welcoming guest experience Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
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Adapting to different guest interactions and situations
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Promoting and engaging around various benefits , offerings and services
As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:
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Create an Easy, Inspiring, and Friendly guest experience by delivering on the following commitments
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Greet:
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10ft: be friendly – smile, make eye contact, or wave
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4ft: greet the guest, smile and initiate a warm, helpful interaction
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Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
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End every guest transaction with a sincere thank you
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Actively support team efforts and assist peers in other areas while maintaining a positive and respe ctful attitude
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Adjust to business and guest needs to deliver an easy and inspiring guest experience
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Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard .
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Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices .
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Work efficiently to minimize guest wait time while maintaining guest service and accuracy .
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Make the guest aware of current and upcoming brand launches, store activities and events .
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Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign -up , and sign in as needed .
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Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them .
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Understand and show guests how to use Wallet and the other features and offerings within the Target App .
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Attempt every return and follow register prompts, partnering with immediate l eaders as needed to help solve issues for the guest while following Target ’ s policies and procedures .
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Partner with l eaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures .
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Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests .
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Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) .
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Stock supplies during store open hours while being available for the guest .
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Demonstrate a culture of ethical conduct, safety and compliance .
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Work in a safe manner at all times ; comply with all safety policies , best practices , and training; report hazards and correct where possible.
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Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
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All other duties based on business needs .
WHAT WE ARE LOOKING FOR
This m ay be the right job for you if:
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You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with .
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You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
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You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
The good news is that we have some amazing training that will help teach you ever y thing you need to know to be a Guest Advocate. But , there are a few skills you should have from the get-go:
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Communicating effectively , including using positive language and attentive to guests needs
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Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes .
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Welcoming and helpful attitude toward guests and other team members
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Attention to detail while multi-task ing
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Willing to educate guests and engage around products and services
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Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
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Work both independently and with a team
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Resolve guest questions quickly on the spot
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
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Accurately handle cash register operations , cash transactions , and support cash office operations as needed .
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Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
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Flexibility when picking up shifts (e.g., nights, weekends and holidays) to help meet store needs .
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A ctive engagement by picking up and working shifts as well as responding to our attempts at contact . You must work at least one