Specialist, Sales Trainer (QA/Trainer Hybrid)

Job Title:
Specialist, Sales Trainer (QA/Trainer Hybrid)

Job Description
We are seeking a detail-oriented Specialist, Sales Trainer to join our team. This is primarily a Quality Assurance role with a training component. You’ll be the backbone of agent performance, ensuring quality standards are met through audits while stepping in to coach and upskill agents when business needs arise.
Key Responsibilities

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Quality Assurance : Conduct regular audits of sales calls, chats, and emails to ensure compliance with Weave’s quality standards, scripts, and best practices

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Feedback & Coaching : Deliver clear, constructive feedback to agents based on audit findings to drive performance improvement

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Training Delivery : Design and facilitate training sessions for new and existing agents as needed, including onboarding, refresher courses, and skill-specific workshops

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Performance Reporting : Track, document, and report QA trends, training outcomes, and areas of opportunity to leadership

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Process Improvement : Identify gaps in agent performance or processes and recommend actionable solutions to improve customer experience and sales effectiveness

What We’re Looking For

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Proven experience in quality assurance, call monitoring, or auditing within a sales or customer service environment

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Demonstrated training or coaching experience — able to teach, mentor, and motivate adult learners

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Strong analytical skills with high attention to detail

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Excellent written and verbal communication skills

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Ability to deliver feedback professionally and help others grow

Role Expectations

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This is not a client-facing role — you’ll work internally with agents and leadership

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Primary focus is QA audits ; training duties are assigned based on team needs and engagement levels

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Ideal candidates have experience in both QA and training , but strong QA candidates with a passion for coaching will also be considered

Work Location: Makati, Ayala North Exchange

Work Setup: Hybrid

Location:
PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type: