Senior Director, Application Services

Job Requisition

JR102052 Senior Director, Application Services (Open)

Job Posting Title

Senior Director, Application Services

Department

CC00266 WM001 | WMUA | Adv. Info Services

Job Family

Staff - IT Project Management & Business Analysis

Worker Sub-Type

Regular (benefited)

Job Requisition Primary Location

Discovery 1

Primary Job Posting Location

Posting Location - William & Mary

Job Description Summary

University Advancement creates the conditions for opportunity – human, financial, & experiential – by garnering and stewarding the resources that advance William & Mary.

Consistent with the University’s shared services agreement with the William & Mary Foundation, this position is assigned 25% effort to support Foundation Services, LLC, a subsidiary of the William & Mary Foundation.

Reporting to the Executive Director for Advancement Information Services, the Senior Director for Application Services is a critical leader in the Office of University Advancement. The Senior Director plays a pivotal role in advancing the fundraising goals of William & Mary by leading a team of professionals responsible for strategic implementation, management, enhancement, and utilization of the information systems, tools, and technologies that support university advancement. This role encompasses application systems discovery, evaluation, implementation, configuration, and ongoing systems maintenance and enhancement. Supporting the development of required customizations and integrations, while also leading the development and delivery of comprehensive education and training for advancement information systems and technologies. The Application Services team is keenly focused on data integrity and the optimization of Advancement information systems and technologies to enable innovation and fuel the success of University Advancement.

The Sr. Director collaborates regularly with University Advancement leadership, front-line gift officers, and all members of the University Advancement team, fostering innovation and a best-in-class advancement information services program that supports fundraising efforts across the university. The Sr. Director will be fluent in current industry standards, best practices, emerging technologies, and the development of effective strategies and operational plans, and will be an innovator who will foster a culture of continuous improvement and belonging that embraces all people and perspectives.

The Advancement Information Services team is part of the Office of Advancement Services & Innovation, which also includes finance & administration, gift & records administration, talent engagement, and prospect management & research. Together, Advancement Services & Innovation is responsible for the strategic design, development, and implementation of operational and business support functions, policies & procedures, and technology infrastructure that support all University Advancement operations, enable innovation, and drive campaign readiness and success.

This position is eligible for 100% remote work; if remote, periodic work on campus is required.

Please review the full position description with all job duties under the “Featured Job Opportunities” on the University Advancement recruitment website: https://advancement.wm.edu/come-work-with-us/

Job Description

Salary: $115,000 to $125,000 commensurate with experience.

For full consideration, submit application materials by Monday, September 28, 2026. Applications received after the review date will be considered if needed. A resume and cover letter are required for this position.

Required Qualifications

• Bachelor’s degree in information technology, computer science, business administration, or a related field or an equivalent combination of education, experience, and training.

• Significant relevant experience, preferably within a higher education (typically 5-10 years).

• Strong leadership and team management skills.

• Proven experience implementing, managing and supporting information systems and technologies utilized in fundraising and non-profit organizations.

• Assist in leading the discovery of project deliverables including configuration, customization, and integration.

• Analyze stakeholder needs and business processes. Identify and document requirements needed to guide changes in technology.

• Lead the development and delivery of comprehensive education and training for advancement information systems and technologies.

• Excellent understanding of data privacy laws and best practices in data security.

• Proficiency in CRM software, particularly those used in advancement (e.g., Blackbaud CRM, Salesforce, Microsoft Dynamics).

• Highly analytical, technically proficient, and able to learn new tools and software quickly.

• Strong analytical, problem-solving, and project management skills.

• Drive to solve problems efficiently, creatively, and independently.

• Experience evaluating, recommending, and implementing new technologies and systems to enhance the effectiveness of advancement operations.

• Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and compelling manner.

• Demonstrated ability to collaborate effectively with diverse stakeholders and work in a fast paced, dynamic environment.

• Proven leadership experience managing in a team setting, setting strategic goals, and driving results in prospect management & research.

• Experience evaluating complex issues, identifying appropriate solutions, and providing leadership in development and implementation of operating plans.

• Excellent planning skills and experience with the ability to identify, clarify and articulate project purpose, goals, and outcomes.

Preferred Qualifications

• Experience with Velocity and Scrum Methodology.

• Experience integrating prospect research data with advancement systems to enhance the accuracy and effectiveness of fundraising strategies.

• Experience leveraging integration tools, processes, and API’s to seamlessly integrate and connect boutique advancement and event management systems with Blackbaud CRM.

• Experience developing and implementing a comprehensive training program to ensure staff and volunteers are proficient in using Advancement information systems.

• Experience working with university technology teams and external vendors to integrate and upgrade software systems, ensuring seamless functionality and user-friendliness.

• Experience managing system configurations, upgrades, and troubleshooting to maintain optimal performance.

• Knowledge of specific measures for demonstrating ROI of information systems in an advancement setting.

• Intimate knowledge of Advancement operations and critical components of advancement information systems support and integration with campaign, fundraising, and volunteer engagement.

• Advanced degree (master’s degree (e.g., business, information studies, public administration, etc.).

Conditions of Employment

This position may require working outside of normal business hours, including evenings and weekends.

Job Duties

30% - Leadership and Strategy

• Serve in a leadership role for the Advancement Information Services team.

• Develop and implement a comprehensive strategy for the implementation and support of advancement information systems and technologies to support the University’s fundraising, engagement, and campaign goals.

• Lead and manage the application services team, providing guidance, mentorship, and professional development opportunities.

• Collaborate with senior leadership to align information services with the overall advancement strategy.

• Collaborate with campaign leadership to develop and implement data-driven strategies for campaign planning and execution, and the alignment of advancement information services to optimize the effectiveness of University Advancement operations.

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