Customer Success Specialist - AMER West

We are expanding our Global Community Team and are looking for a Customer Success Specialist focused on the US market. This role will nurture and grow our long‑tail and emerging customers in the US market, while also supporting our global Community operations.

They will manage a portfolio of our lower- to mid-revenue accounts (mainly up to ~$2,500 MRR), prevent churn and contraction, and surface high‑potential accounts for handoff to Account Executives.

• 2+ years in customer success, account management, sales support, or similar customer-facing role (B2B SaaS / data / cloud preferred).

• Strong communication skills; comfortable managing many small accounts in a structured, process‑driven way.

• Familiarity with Salesforce or similar CRM (preferred).

• Ability to work independently, prioritize, and execute in a fast‑moving, global environment.

• Technically oriented