Architect

ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES

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Ensures platform alignment with the business strategy

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Provides consultative technical leadership to the platform team

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Creates and maintains a detailed view of the existing architecture

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Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions

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Resolves technical escalations, including responding to defects

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Participates in process workshops

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Assists in migrating configuration across instances

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Oversee the implementation and maintenance of platform integrations

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Oversee the security of the Now Platform

JOB REQUIREMENTS

Education and  Certifications

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Bachelor's Degree in Computer Science or related

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ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))

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ITIL Foundations Certification preferred

Experience

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Total 12+ yrs of experience and 8+ years relevant work experience

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Must have architectural experience with Service now

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Must be willing to work in shifts

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Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.

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Experience with complex software solutions.

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Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment

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Success driving complex issues through analysis and resolution

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Industry domain expertise

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Experience writing technical functional specifications required

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Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Knowledge, Skills and Abilities

Required Skills

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Proven experience in configuration, customization, development, and administration on the ServiceNow platform

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Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.

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Proven experience in working within both waterfall and Agile/Scrum methodologies.

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Practical experience of setting up ServiceNow API’s and MID servers

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Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases

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Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

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Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)

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Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner

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Excellent conflict management and negotiation skills

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Ability to train and support others on functional area-related topics.

Preferred Skills

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Proven organizational skills

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High energy, ambitious self-starter with an aptitude for learning and customer focus

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Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction

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Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment

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Working knowledge of vendor management principles and procedures.