Enterprise Customer Success Manager - Thailand

Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.

Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.

As a Customer Success Manager, you will own the success and expansion of enterprise customers, driving retention, adoption, and revenue growth through strategic relationship management and proactive value delivery. You'll partner with Solutions, Support, and Product teams to ensure customers achieve their business objectives and maximize ROI from the Silverfort platform.

• Proven track record (5+ years) of relevant experience in Post Sales / Customer Success / Solution Architecture

• Strong technical aptitude demonstrating credibility as a strategic advisor to support customers, partners, and internal teams

• Knowledge in Networking and Information Security. Cyber Security & Identity Technologies background is a must

• Demonstrated business acumen – ability to work with customers to understand and map business value, identify risk to non-renewal, and nurture long term relationships

• Proven knowledge working with Linux and Windows (AD, Domain Controllers)

• Established ability to proactively build and maintain executive relationships

• Experience managing customers with 6-figure+ ARR contracts

• Excellent active listening, presentation, and communication skills

• Exceptional attention to detail and organization – customer follow up, project/escalation management, and strategic alignment

• Strategic thinker – ability to ask probing questions, develop trust, and proactively assess risk and opportunities

• Motivated team player and relationship builder, incredible interpersonal skills, and able to navigate challenging conversations if necessary

• Fluent in English and Thai (spoken and written) a must