Meter Services Representative Senior
Description
About This Position
The purpose of this position is to be responsible for a range of metering activities for utility customers, including but mot limited to:
- Disconnecting and/or reconnecting electric and water meters,
de-energized and energized electric services below 600 volts.
- Reads electric and water meters (analog and AMR/AMI meters) and uses hand-held meter reading computer
- Organizes routes using a mobile device (i.e., Toughbook) to document leaks , problems, unsafe meter locations, hazards, and safety issues.
Job Description
Meter Services Representative Senior
Purpose
Under general supervision, this position performs the activities for the installation, removal, testing, and maintenance of electronic residential and small commercial metering devices for electric meters, and electric and water related activities within the City of Austin Utilities service area.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
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Exchanges residential and small commercial meters, including Meter Forms of 1S, 2S, & 12S with a secondary voltage range of 120v – 240v.
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Performs metering activities for electric and water utility customers, including disconnecting and reconnecting water meters, and de-energizing and energizing electric meters (below 600 volts).
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Disconnects or connects electric and water services, identifies potential tampering, and notifies the proper authority or department.
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Performs visual inspections and obtains meter reads from defective or damaged meters using appropriate technology and tools.
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Tests electronic meters for accuracy using various types of testing technology equipment.
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Interrogates meters both remotely and on-site and acquires reads from the headend system for billing purposes using web-based technology.
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Assists on trouble calls, trains others in use of procedures, special tools, and computer equipment used in meter maintenance.
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Resolves customer account discrepancies at the meter site and appropriately communicates findings with the customer and internal workgroups.
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Organizes routes using the appropriate technology, to document water leaks, identify and assist with hazards in the field, and reports unsafe meter conditions.
Responsibilities - Supervisor and/or Leadership Exercised
None.
Knowledge, Skills, and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
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Knowledge of meter requirements and theories.
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Knowledge of applicable processes, techniques, and methods for applicable metering applications.
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Knowledge of City practices, policies, and procedures related to water and electric metering.
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Knowledge of meter testing equipment.
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Knowledge of metering technology, applications, and tools used to communicate with smart meters to obtain reads.
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Skill in speaking, writing, listening, mediating, negotiating, and conflict resolution.
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Skill in operating assigned equipment and vehicles.
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Skill in operating laptop computers and related software applications.
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Ability to maintain a high level of customer service and customer satisfaction while maintaining production goals.
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Ability to work cross functionally with multiple City departments.
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Ability to train others and work in a team environment on metering projects.
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Ability to recognize hazardous metering conditions in the field and take appropriate action.
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Ability to read electric and water meters accurately.
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Ability to use various meter testing equipment.
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Ability to properly lift and carry items weighing up to fifty (50) pounds.
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Ability to carry and grip steel tools, and to grasp, reach, pull, or push meters.
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Ability to perform strenuous work in all types of weather conditions.
Minimum Qualifications
Graduation from an accredited high school or equivalent, plus two (2) years of experience in a field related to the job.
Licenses and Certifications Required
Valid Texas Class C Driver License.
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Pref erred Qualifications:
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Experience working in an electric or water utility, reading electric or water meters
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Experience with residential and commercial electrical installations including disconnecting and connecting electric services
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Experience using mobile devices such as a laptop/Toughbook to complete field work
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Experience using Oracle Mobile Workforce Management (MWM) 2.3 or similar Workforce Management System
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Experience using ladders and power tools to access property locations to complete work order requests
Notes to Candidate
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.
Pay Range: $28.07 - $33.96 per hour
Location: 1520 Rutherford Lane
Employment Application:
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The City of Austin employment application is an official document; incomplete applications will not be considered.
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The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held.
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Starting salary will be based on overall relevant experience from your application.
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Responses to the Supplemental Questions inquiring about experience should be reflected on application.
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Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
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Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
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Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
If you are selected as a top candidate:
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Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution
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If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
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This position requires a criminal background investigation.
Good Standing Employees
Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
CLOSING OF REQUISITION:
Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement.
Work Schedule
Monday – Friday 6:00 am - 2:30 pm
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This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations to maintain the safe delivery of electric service for the City of Austin.
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Work hours may include after hours, holidays, and weekends.
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Shifts may change according to d