Clinic Team Lead OR Medical Assistant Lead - Peds Clinic- Goodwood Baton Rouge
Description
Exceptional care starts with exceptional people.
For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.
This job leads the daily operations of personnel and processes of assigned clinical department(s) in collaboration with the clinic leadership. Assists in the implementation of policies and procedures required for success and participates in initiatives to improve processes and patient care activities.
This clinic is seeking EITHER a Clinic Team Lead OR a Medical Assistant Lead.
Both job descriptions are listed below.
CLINIC TEAM LEAD
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required – High school diploma or equivalent.
Preferred – Associate’s degree.
Work Experience
Required – 2 years of healthcare experience.
Preferred – Previous lead or supervisory experience.
Knowledge Skills and Abilities (KSAs)
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Proficiency in using computers, software, and web-based applications.
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Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
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Knowledge of patient registration and medical terminology.
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Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).
Job Duties
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Coordinates staff performance by collaborating with other team members to allocate labor resources among clinics and monitoring production.
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Monitors patient flow activities.
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Monitors department metric performance.
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Assists in the training, orientation and staff development programs.
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Assists with patient registration tasks when necessary.
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Provides training and mentoring to clinical staff and provides feedback to leader for staff performance evaluations.
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Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
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Performs other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
There is no occupational risk for exposure to communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
MEDICAL ASSISTANT LEAD
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The Medical Assistant Lead provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. A Medical Assistant Lead is capable of performing all aspects of a Medical Assistant role. Additionally, the Medical Assistant Lead proactively takes the initiative and serves as an informal leader with additional responsibilities related to clinic/service line/location. The Medical Assistant Lead serves as an ambassador, change agent, quality champion and mentor/resource to Medical Assistants by providing support, guidance and training as needed.
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Job Description
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.
Education
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Required - High school diploma or equivalent
Work Experience
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Required - 3 years years of experience as a medical assistant
Certifications
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Required - Basic Life Support (BLS) from the American Heart Association
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Required - Medical Assistant Certification
Knowledge Skills and Abilities (KSAs)
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Advanced Clinical knowledge
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Proficiency in using computers, software, and web-based applications
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Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
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Strong interpersonal and customer service skills
Job Duties
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Supports the patient and provider throughout the patient visit.
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Ensures the patient and provider are prepared for the visit
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Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment
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Provides excellent patient service through effective communication both over the phone and in person
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Performs basic laboratory tests, administers injections, and collects specimens
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Completes appropriate documentation including patient registration, preauthorizations or referrals as necessary
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Performs required responsibilities based on the standard work for their department with minimal supervision with the ability,