Customer Support Agent (Spanish)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speaking Customer Support Agent to join their team in Lisbon, Portugal.
Position: Customer Support Agent
Location: Lisbon, Portugal
Work model: 100% Onsite
Employment type: Fixed term (6 months, with the possibility of extension)
DUTIES AND RESPONSIBILITIES:
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Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
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Assist clients with account-related queries, including identity verification and account information confirmation
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Adhere to regulatory guidelines and internal procedures as directed by the client
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Troubleshoot issues and offer effective solutions tailored to customer needs
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Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
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Maintain accurate documentation of interactions and updates in internal systems
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Collaborate with team members to meet service goals and share best practices.
REQUIREMENTS
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Native / fluent in Spanish, both verbal and written. Fluent in English (C1 level)
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Minimum of a High School diploma
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At least 1 year of experience in customer service, with a strong customer-centric approach
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Consistent work history with demonstrated stability
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Strong interpersonal skills with a collaborative team spirit
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Proven ability to thrive in fast-paced environments with strong multitasking abilities
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High attention to detail and accuracy in handling customer information
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Proficiency with automated customer support tools and platforms (preferred)
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Ability to analyse problems, think critically, and resolve issues independently
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Friendly, professional, and proactive approach to customer service
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Experience across various industries such as retail, banking, or general customer support is beneficial
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Comfortable working in rotating shifts and full-time on-site schedules
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Adaptable and flexible to changing procedures, technologies, and customer expectations.
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Working schedule: Monday - Sunday, 24/7 rotative shifts
OFFER
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Opportunity to work with a leading global travel & tourism brand
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Competitive salary with performance-based incentives
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Professional growth opportunities within the BPO industry
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Collaborative and supportive work environment
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Access to exclusive travel perks and discounts.
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And many more!