On-site Associate Customer Success Representative

Taranis is an AI-powered crop intelligence platform helping ag retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. We work with leading agricultural retailers and crop protection companies across millions of acres in the U.S. and globally.

Our Global Headquarters is in Westfield, Indiana, with our R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit www.taranis.com .

The Role

We are looking for a highly driven, customer-focused Customer Success Representative who takes ownership, operates independently, and gets things done.

You will own the day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion.

This is a role for someone who is proactive, accountable, and resourceful — someone who manages priorities independently, communicates risks early, comes with solutions, and consistently follows through on commitments.

This position is located on-site in Westfield, IN, with periodic travel to customers.

The Goal of This Role

• Drive high renewal rates through measurable ROI delivery and consistent customer engagement

• Increase grower enrollment and adoption of Taranis Intelligence programs

• Identify and execute in-season expansion and upsell opportunities

• Support Regional Account Managers in growing and deepening customer relationships

• Ensure customers successfully operationalize Taranis within their workflows

• Agricultural expertise – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role

• Agronomic knowledge – preferred strong understanding of corn and soybean production systems; but not essential

• Customer relationship skills – proven drive to build trusted relationships, drive retention, and communicate value and ROI

• Ownership & accountability – takes responsibility for commitments and consistently follows through with minimal management oversight

• Independent execution – manages multiple accounts, priorities, and deadlines effectively with limited oversight

• Proactive communication – identifies risks early, keeps stakeholders informed, and communicates before issues escalate

• Resourcefulness & problem-solving – takes initiative, navigates ambiguity, and brings solutions rather than just problems

• Drive & results orientation – maintains a high standard for performance, customer impact, and execution

• Flexibility – willing to travel periodically within the assigned region to onboard and grow accounts; estimated 35% of the calendar year

Preferred Qualifications

• Experience in Precision Agriculture or AgTech

• Familiarity with digital agronomy tools, imagery, or data-driven platforms

• Experience using Salesforce and Google Workspace; but not required