(T&T) Operations & Customer Service Representative
Description
We are seeking a motivated and dependable Entry-Level Operations & Customer Service Representative to support day-to-day warehousing and logistics operations. This role serves as a key point of communication between customers, warehouse teams, carriers, and internal operations.
The ideal candidate is organized, responsive, comfortable working in a fast-paced environment, and eager to build a career in logistics and supply chain. Previous warehousing or logistics experience is helpful but not required. Training will be provided.
Key Responsibilities
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Serve as a primary point of contact for customers regarding orders, shipments, inventory, and warehouse activity.
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Monitor inbound and outbound shipments and provide timely status updates.
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Coordinate with warehouse personnel to ensure orders are received, processed, picked, staged, and shipped accurately.
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Enter and maintain customer orders and shipment information in warehouse and transportation systems.
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Schedule and coordinate pickup and delivery appointments with customers and carriers.
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Track shipments and proactively communicate delays, exceptions, or operational issues.
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Respond to customer questions through phone, email, and internal communication platforms.
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Assist with inventory inquiries, order discrepancies, damaged freight, and missing product.
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Review shipping and receiving documentation for accuracy.
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Maintain accurate notes and records for customer accounts and operational activities.\
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Work closely with warehouse supervisors, transportation teams, and customer service representatives to resolve issues quickly.
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Assist with daily reporting and other administrative or operational tasks as needed.
Working conditions
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Work schedule:
Shifts: ( ALL TIMES CST).
Agent 1 - Mon - Fri. - 0700-1500 CST
Agent 2 - Mon - Fri - 0700-1500 CST
Agent 3 - Wed - Sun - 0700-1500 CST
Agent 4 - Mon - Fri - 1500-2300 CST
Agent 5 - Mon - Fri - 1500-2300 CST
Agent 6 - Wed - Sun - 1500-2300 CST
Agent 7 - Wed - Sun - 0700-1600 CST
Agent 8 - Mon - Fri - 2300-0700 CST
Agent 9 - Wed - Sun - 2300-0700 CST
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Competitive Salary in USD
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Remote mode of work
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10+ business days of paid time off
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Team building and corporate events
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Equipment provided
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A supportive team