ERP Platform Service Delivery Manager

Location

Madrid, Spain

Job ID

R0145326

Date Posted:
2026-09-23

Company Name

HITACHI ENERGY SPAIN, S.A.U.

Profession (Job Category)

IT, Telecom & Internet

Job Schedule

Full time

Remote

No

Job Description

The opportunity

Lead Run Operations and Application Managed Services for Hitachi Energy’s ERP Platform, ensuring stable day-to-day operations, effective second-level support and timely resolution of incidents, problems and minor changes. The role provides Hitachi Energy ownership and orchestration of service delivery while a significant share of operational execution is performed by strategic service providers.

How you will make an impact

• Own end-to-end service delivery and Application Managed Services (AMS) for the ERP Platform.

• Ensure stable ERP operations, effective support, and delivery against agreed service levels and KPIs.

• Lead, develop, and coach the ERP Platform Service Delivery team.

• Manage and govern external service providers, ensuring high service quality and operational performance.

• Oversee incident, problem, and service request management across the ERP application landscape.

• Monitor service performance, drive root-cause analysis, and implement continuous service improvements.

• Coordinate operational priorities and stakeholder alignment across Business, Product, and IT teams.

• Own delivery of minor operational enhancements and changes within the defined Run scope.

• Ensure effective collaboration with Infrastructure, Security, Release Management, and other technology teams.

• Lead major incident escalations and drive automation, knowledge sharing, and operational excellence initiatives.

Your background

• 10+ years of experience in large global corporations.

• 10+ years in managing third party providers on global scale​.

• 8+ years of professional experience in enterprise application operations, AMS and ERP service delivery.

• Strong understanding of incidents, problems, change and service management practices​.

• Proven leadership and experience managing operational service teams​.

• Ability to manage service performance, operational risks, escalations and continuous improvement​.

• Strong business stakeholder management and communication skills.

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives

• Well-being and care

• Paid and unpaid leave

• Flexible work options

• Benefits that support your financial security

You will receive more specific information during the recruitment process.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

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Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.