Public Safety Officer

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number

R-23728

Facility

LOC0001 - 55 Fogg Road55 Fogg Road
Weymouth, MA 02190

Department Name

SHS Security and Public Safety

Status

Full time

Budgeted Hours

40

Shift

Day (United States of America)

Under the immediate direction of the Manager and/or Supervisor of Security & Public Safety, provides protective services to the South Shore Hospital community in a professional and supportive manner. Performs a variety of security and safety related functions focusing on the protection of patients, visitors, employees, medical staff, volunteers and Hospital assets.

Compensation Pay Range

$17.42 - $23.45

1. Conducts proactive patrols (patrols with a purpose) of the Hospital campus, including parking lots and satellite buildings.
a. Identifies security vulerabilities, safety hazards and violations of Hospital policy. Takes immediate correction action to mitigate the vulnerability or hazard, if possible. Collaborates with other departments to either mitigate or resolve, if warranted. Reports deficiencies to Supervisor/Lead Officer, and documents via an incident report or work order for required follow up and resolution.

b. Inspects perimeter doors, offices, suites, patient care areas, satellite buildings and other locations to assure that areas are secured in accordance with scheduled closings and department polices and procedures.

c. Provides escorts to patients, visitors, staff and others in conformance with established procedures.

d. Enforces Hospital smoking policy while on patrol.

e. Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently challenges all individuals without visible identification in an appropriate and courteous manner.

f. Assures that all unauthorized or suspicious individuals are identified. Appropriate follow up measures are implemented and documentation is completed.

g. Provides directions (personally escort to desired location, when possible) and answers questions in a courteous and service oriented manner.

h. Assure that satellite building burglar alarm systems are armed in accordance with established closing schedules.

i. Patrols parking lots during shift change and at other times in accordance with established guidelines.

2. Provides access control.
a. Grants access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restricts access to those individuals who have no authorized business on campus in accordance with established policies and procedures. Responds to all such call in a timely manner.

b. Documents access control activities in conformance with department policies and procedures.

c. Assures that the access control system operates as designed and secures areas in accordance with established schedule.

d. Secures designated lobby areas with stanchions upon the conclusion of visiting hours and reopens in conformance with established schedule.

e. Able to activate Hospital-lock down upon the order of the Supervisor or Lead Officer.

f. Assures that all material leaving the Hospital is inspected, if appropriate, and that only authorized articles are permitted to be removed.

3. Responds to emergent situations involving escalating and violent patients, visitors and others.
a. Responds immediately in a safe and appropriate manner.

b. Identifies himself/herself by name and department.

c. Assumes command and control over the scene. Removes potential weapons and other items from the immediate area.

d. Communicates clearly and succinctly using de-escalation techniques.

e. Maintains proficiency in restraining patients by attending department sponsored training programs.

f. Post incident communicates positively and therapeutically with patient and family members in a manner consistent with our mission of a healing, caring and comforting.

g. Performs one-on-one observation with patients or patient details upon the request of a Supervisor or Lead Officer.

h. Documents occurrences in conformance with applicable guidelines.

4. Responds immediately and appropriately to all emergencies and disaster situations.
a. Responds to a Code Red and fire emergencies and initiates actions to remove or reduce potential fire hazards. As a first responder, takes a leadership role during a Code Red. Conducts fire drills and completes required critiques and reports.

b. Responds to a Code Adam (Infant/Child Abduction) as outlined in applicable policies and procedures. Familiar with the "typical abductor" profile and other data provided by the department. Able to initiate Hospital-wide lock-down.

c. Responds to a Code Disaster Alert , Code Disaster Internal and Code Disaster External as outlined in applicable policies and procedures. Able to assume Traffic Control Coordinator role and prepare the Security & Public Safety office/Administrative Control Center for the event.

d. Responds to a Code Blue (Bomb Threat) as outlined in applicable policies and procedures.

e. Responds to a Code Yellow (Chemical Spill) as outlined in applicable policies and procedures.

f. Responds to a Code Brown (Utility Interruption) as outlined in applicable policies and procedures. Able to execute department specific response.

g. Responds to a Code Silver (Hostage Situation/Person W/ a Weapon) as outlined in applicable policies and procedures. Able to initiate Hospital-wide lock-down.

h. Responds to medical emergencies in non-patient care areas as trained.

i. Responds to other emergencies, including panic alarm activations and building burglar alarms, as trained.

j. Completes incident reports in conformance with department policies and procedures.

5. Performs service related duties.
a. Service is provided in a prompt and courteous manner. Responds as soon as possible to all calls either assigned by two-way radio or telephone.

b. Collects, receives, secures and returns patient valuables and property. Patient property is logged, documented and inventoried 100% of the time.

c. Responds to calls for morgue assistance.

d. Assists nursing staff and others with patient lifts.

e. Delivers food supplies and other material to patient care areas during the off-hours.

f. Assists with disabled motor vehicles (jump starts, lockouts, etc).

g. Assists Patient Transport staff during peak demand times.

h. Provides courier service during peak demand times and off-hours.

i. Returns valet cars to patients and visitors during the off-hours.

j. Assists patients and visitors locate "lost" motor vehicles.
6. Monitors the Hospital parking program.
a. Enforces the Hospital parking program in a fair and equitable manner.

b. Assures that only authorized vehicles are allowed access to parking areas and documents all violations of parking policy.

c. Responds to parking complains received from neighbors, abutters, local businesses, patients, visitors and employees. If possible, takes immediate steps to resolve the complaint. Communicates the concern to the responsible Operations Coordinator.

d. Patrols Hospital owned and operated parking lots.

e. Answers parking questions in a consistent and accurate manner.

7. Technology – Embraces technological solutions to work processes and practices.
a. Monitors the access control system. Able to unlock, lock and reset devices. Capable of initiating Hospital-wide lock-down.

b. Monitors the video surveillance system. Able to select the desired camera, operate the device and view recorded video data.

c. Monitors and responds to the activation of the infant protection system. Able to identify the involved patient, identify the cause of the alarm, clear the alarm and provide the required comments relative to the cause of the activation. Updates identification data throughout the course of the assigned shift a