Technical Customer Engineer II

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.

Essential Job Duties and Responsibilities

• Set up, inspect and test new equipment at customer locations to ensure proper installation

• Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment

• Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules

• Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports.

• Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment

• Handle necessary administration related to quotations for customer on equipment servicing and repair

• Test and package of equipment prior to shipment

• Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry

• Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.

• Other duties as required by management

Education and Experience Requirements

• Relevant Diploma / Degree in Engineering

• 2-5 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry.

• Working experience in MNC is preferred.

Preferred Skills and Abilities

• Able to work independently, positively, and a team player

• Strong command of spoken and written English

• Strong interpersonal and communication skills

• Motivated, proactive and resourceful

Working Conditions and Physical Demands

• Factory environment.

• Can expect standing on long hours and work in shift basis.

• Can expect work in Clean-Room environment

Travel Required

Domestic 5 0%       International 1 0%