Implementation Specialist

Role Description ​

• Support the pre and post implementation process following all the implementation processes stablished.​

• Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; ​

• Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.​

• Ability to document test scenarios of configuration to support QA. ​

• SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.​

• Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.​

• On occasion train the customer on the newly delivered configuration.​

• Support in cross functional alignment with product and sales, to ensure alignment on roadmap​

• Provide support on customer deliveries and SME products.​

• Support and collaborate on the generation of all the Professional Services documentation

Key Competencies ​

• Insurance Domain Expertise: Hands-on experience in P&C or auto claims operations in Mexico (former adjusters, claims analysts, or appraisers).

• Professional Polish: High executive presence and structured communication when working with enterprise clients.

• UI / Tech Aptitude: Quick learner capable of becoming a power user of our software interface.

• 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology ​

• Technical requirements gathering  or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. ​

• Excellent customer facing skills , collaboration and communication. ​

• Strong interpersonal skills , able to build relationships within the Professional Services team,  passionate about collaborating and communicating mainly with internal stakeholders.​

• Meticulous  attention to detail. ​

Tools and Skills ​

• Relationship with other Solera Departments / Customers ​

• Product  and  Development ;  Customer   Support  ​

• On occasion attend meetings with  Sales and Final Customers