Quality Assurance Manager

Job Description

Title: Quality Assurance Manager

Classification: Exempt
Salary: $62,000

Scope of Position

• Provide leadership and direction to program staff and ensure integrity of data and file compliance

• Oversee and provide analytical overview of day-to-day data processing, quality assurance procedures, and reporting to ensure successful contract benchmarks across programs, satellite sites and special projects.

Essential Functions

• Work with leadership team and direct staff to ensure effective and efficient data management, service delivery and compliance with federal, state and local policies and procedures

• Provide leadership and direction to Quality Assurance staff and conduct staff development as needed

• Ensure staff resources are utilized strategically to best reach state and local performance goals

• Serve as primary point of contact for contracted database services, maintenance and development

• Analyze performance, and compile and submit both internal database and CWDS reports for the funding agency and EDSI; develop quality improvement plans when necessary

• Develop continuous improvement on process flows and program documentation to align with program development, as well as identify strategies for innovative services at PA CareerLink® Lehigh Valley

• Enter, edit and retrieve data in appropriate tracking and databases, and perform data reconciliation to ensure accuracy and prepare reports related to program activities

• Manage the development of new project reports and modification of current reports as needed

• Ensure data entry in systems of record is timely and accurate

• Partner with management team in providing measurable reporting and strategies to achieve benchmarks

• Assist team leaders with financial reports and monitoring expenditures in relation to training budgets

• Facilitate weekly Quality Assurance meetings and attend all other pertinent team meetings

• Perform monthly caseload reconciliations for all contract programs

• Provide weekly, monthly and yearly performance status reports and review

• Communicate areas for improvement based on performance trends and propose processes solutions

• Ensure ISO compliance and perform audits as required or necessary

• Respond in a timely manner to performance reporting requests from contracting agency and provide monthly program performance tracking reports

Other opportunities as available

Education and Experience Requirements

• Bachelor’s degree or equivalent experience preferred

• At least three years of professional experience, including one year of leadership or supervisory experience

• Experience in a team-oriented environment

• Ability to gather and synthesize information from a wide variety of people and sources

• Proficient in Microsoft Office applications, other computer programs and data entry

• Must have solid organizational skills, time management skills, be detail oriented and provide accuracy with deadline-sensitive goals and objectives

• A valid driver’s license and clean driving record required

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.