Receptionist

Job Description

Scope of Position

• Greet and assist jobseekers, employers and agency visitors; provide administrative support to staff and customers in need of basic CareerLink services.

Salary: $45,000

Essential Functions

• Welcome visitors in a prompt and friendly manner, directing them to appropriate area, services or staff

• Provide PA CareerLink information in a knowledgeable and pleasant manner

• Direct visitors to available onsite partners and resources as appropriate

• Responsible for customer activity through sign-in, workshops and activity registrations

• Provide prompt, accurate transfer of messages and information from the front desk to appropriate PA CareerLink staff

• Retrieve login information for individuals to access the PA CareerLink website

• Answer and direct calls on the PA CareerLink multi-line telephone system

• Provide basic services statistics and reporting to monitor customer activity

• Support staff in the collection and verification of program requirements and needed documentation

• Perform data entry and provide clerical support

• Open and disburse mail to appropriate staff mailboxes

• Prevent unauthorized persons from entering the agency

• Manage office supplies

• Other opportunities as available

Education and Experience Requirements

• Excellent communication and interpersonal skills

• Customer Service experience required

• Bilingual in Spanish required

• Experience in answering inquiries in a courteous, efficient and professional manner

• Proficient in Microsoft Office and basic computer skills

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.