Customer Service Representative (Danish)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their office in Larnaca, Cyprus .
Position: Customer Service Representative (Danish)
Location: Larnaca, Cyprus
Work model: On-site
Employment type: Full-time
Remuneration: Competitive salary package
DUTIES AND RESPONSIBILITIES
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Provide customer support via phone, chat and email across digital communication platforms
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Assist customers with technical issues related to mobile applications and websites
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Troubleshoot common technical and account-related issues and provide clear guidance
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Support enquiries relating to both public and private sector digital services
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Liaise with the relevant platform teams regarding business account enquiries
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Identify customer needs and direct users to the appropriate department or service
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Escalate complex or sector-specific cases to the appropriate internal teams or external partners
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Handle customer complaints professionally and work towards timely resolution
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Maintain a high standard of customer service while meeting quality and productivity targets.
REQUIREMENTS
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Native or fluent Danish (C2) , both written and spoken
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Good command of English (minimum B2)
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High school diploma or equivalent
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Previous customer service, call centre or technical support experience is preferred but not required
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Strong communication and problem-solving skills
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Comfortable providing support across phone, chat and email
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Good technical aptitude and troubleshooting skills
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Customer-focused with the ability to handle complaints professionally
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Ability to learn digital platforms and processes quickly
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Eligible to work in Cyprus as an EU citizen
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Available to work rotational shifts.
BENEFITS
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performance-based bonus linked to KPIs
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Relocation package for candidates moving to Cyprus
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International working environment
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Training provided
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Opportunity to gain experience within a global customer support environment and many more!!