Lead Data Analyst
Description
As an analyst in CX, you will:
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Collaborate with product development, user experience, journey ownership, technology, and other disciplines, serving as a trusted analytics advisor on strategic initiatives.
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Bring structure to ambiguous business questions and translate business objectives into actionable analytical approaches and measurable outcomes.
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Identify and prioritize areas of greatest opportunity to improve the client experience and deliver business value.
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Visualize data and tell compelling stories that influence decisions and drive action.
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Measure and communicate the impact of newly developed features, experiences, and initiatives using data-driven insights.
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Develop and continuously improve reporting, measurement frameworks, and analytical processes to increase efficiency, scalability, and business value.
Strong candidates will demonstrate an ability to:
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Thrive in ambiguity and adapt quickly to changing priorities.
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Translate business objectives into analytical approaches and actionable recommendations.
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Influence stakeholders through data, critical thinking, and strong communication.
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Work autonomously in their own space and deliver strategic thinking alongside strategic outcomes
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Learn new tools and techniques in a rapidly evolving analytics environment.
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Maintain high standards for analytical rigor, data quality, and collaboration.
Core Responsibilities :
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Lead Analytic Engagements & Business Solutions
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Manage & Validate Data Assets
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Deliver Advanced Insights & Recommendations
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Drive Reporting, Measurement, & Process Improvement
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Develop Analytics Capability & Strategic Partnerships
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Mentor peers and advance the overall skill of the Data and Analytics Department
Qualifications
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Minimum of five years related work experience.
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Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
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Experience with Python, SQL, and Data Visualization Required
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.