Customer Service Representative
Description
Position
Customer Service Representative
Job Description
About the Role
We are looking for a Customer Service Representative to join our team in Gdańsk!
This role is a great opportunity for an experienced customer service professional who enjoys building relationships, solving problems, and delivering outstanding support in a fast-paced international environment. You will play a key role in managing the end-to-end customer experience, ensuring smooth execution of the order-to-invoice process while collaborating closely with Sales, Logistics, Supply Chain, and other internal stakeholders. You will have the opportunity to develop your expertise within a global organization that values collaboration, continuous improvement, and customer excellence.
What You Will Do
As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.
Your Responsibilities Will Include
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Managing the order-to-invoice process
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Communicating with customers and suppliers via email and phone
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Providing after-sales support to business customers
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Managing customer orders and maintaining order accuracy
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Monitoring and handling backlog alerts and requested backlog changes
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Supporting customer reserved inventory management
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Cooperating closely with Sales, Assets, and Logistics teams
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Driving on-time delivery performance in line with customer and company goals
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Building customer satisfaction through proactive communication and problem-solving
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Contributing to process efficiency and continuous improvement
This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.
Who You Are
You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment.
Skills & Experience Required
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English at B2/C1 level, both written and spoken
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Good knowledge of MS Office applications, including Microsoft Excel
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Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role
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Strong resilience and the ability to remain calm and professional in challenging customer situations
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Ability to handle difficult conversations, customer escalations, and changing priorities in a constructive and solution-focused manner
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Strong communication and coordination skills
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Customer-oriented mindset
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Accountability and attention to detail
Nice to Have
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Polish language skills
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Experience working in an international business environment
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Experience with ERP systems (e.g., Oracle, SAP, or similar)
What We Offer
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Premium Medical Care programme, including a dental package
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MyBenefit System, including a MultiSport Card and vouchers
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Career development opportunities in a rapidly growing international environment
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Dynamic and collaborative workplace with a friendly atmosphere
Who Are We?
As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.
Please submit your CV in English.
#LI-JN #LI-hybrid
Location
PL-Gdansk, Poland (Aleja Grunwaldzka)
Time Type
Full time
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Job Category
Sales