Advanced Technical Account Manager
Manager
Description
Key Responsibilities
- Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment
- Become the main point of contact for technical services delivery
- Take full ownership of your accounts by providing leadership and ensuring customer’s best interest takes priority
- Develop a deep understanding of customer’s technical environment, primary pain points, and all business challenges
- Advise customers by providing technical information, guidance, and support
- Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work
- Identify service opportunities for the sales/account team
- Proactively monitor customer’s environment to prevent major issues and assist support teams on any active problems
- Provide reports and proactive communication regularly to the customer, sales/account teams, and management
- Manage multiple projects from different customers and manage your own schedule to meet Check Point’s ATAM requirements
Qualifications
- Check Point experience required
- Strong ability to prioritize work and deliver results
- Strong leadership skills to portray expertise in order to influence teams across the organization to achieve desired customer outcomes
- Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
- 8+ years of experience with IP based networks, network design, and security products
- Strong TCP/IP understanding and knowledge of Network Security is preferred
- Experience with several different operating systems: including Linux and Unix- based
- Extensive troubleshooting experience required
- Experience with Check Point products preferred
- Strong VSX and Provider-1 (MDS) experience preferred
- Customer oriented and post-sales experience with direct face to face service
- Experience with providing training is an advantage
- Up to 25% travel
- Must be eligible to work in the U.S. without sponsorship from an employer now or in the future
EOE M/F/Veterans/Disabled