Office Specialist I Supervisor
Description
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.
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Property Tax Division
Opening Date: September 16, 2026
Closing Date: September 30 , 2026
Grade: 18 / Administrative Services
Job Class Code: 6547
Salary: $19.73 - $ 28.41/Hourly
Position Number: 016303631
Location: Augusta
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
JOB DESCRIPTION
This position is assigned to Maine Revenue Services’ (MRS’) Property Tax Division and is responsible for supervision of State employees assigned to the Administrative Section. Responsibilities require independent judgment, initiative, and discretion to make determinations on varied matters, including interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures.
Essential skills include knowledge and experience in supervisory principles, methods, and techniques; the ability to interpret and apply tax laws, rules, and regulations in varying situations; the ability to understand and promote management goals as they affect day-to-day operations; and the ability to effectively coach employees and conduct performance appraisals.
REPRESENTATIVE TASKS
- Supervise staff assigned to the Property Tax Admin Unit.
- Plan, assign, instruct, review, and monitor the work of support staff.
- Coach employees in meeting performance standards.
- Review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.
- Assess unit needs, recommend, and implement improvements and procedures to meet the work goals. This responsibility will include writing and maintaining unit manuals.
- Participate in interviewing, selecting, orienting, training, and instructing new employees.
- Provide customer service for incoming calls to the phone queue, assisting users with questions pertaining to property tax and navigation of the MRS website.
- Coordinate work with external operational units/programs to enhance efficiency and achievement of operational goals.
- Adjust program/work operations and objectives to meet planned and unexpected change.
- Analyze personnel, operational, and organizational issues and problems; and develop timely and economical solutions.
- Advise superiors regarding the work/operations and act as “troubleshooter.”
KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of supervisory principles, methods, and techniques.
- A proven ability to be flexible and adjust to business needs while balancing multiple tasks and priorities.
- Highly effective communication skills with the ability to identify problems, formulate corrections, and propose recommendations for improvement to management.
- Strong time management skills and the ability to meet tight deadlines.
- Ability to conduct research, gather information, and analyze results to reach a conclusion and/or make recommendations.
- Ability to initiate, coordinate, implement, and evaluate administrative activities.
- Ability to coordinate and integrate the work activities and resources of several projects and/or operational pieces.
- Ability to effectively interact with others of widely divergent backgrounds, interests, and viewpoints.
- Ability to exercise good judgment in appraising situations and making decisions/recommendations.
- Ability to effectively delegate work as appropriate.
MINIMUM QUALIFICATIONS
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of: Office Assistant I , Office Assistant II , Office Associate I and Office Associate II.
Preference will be given to candidates who demonstrate the following competencies
- Experience supervising staff performing phone customer service
- Prior performance management experience to include creating standards and expectations for staff, conducting interim and annual reviews, disciplinary action.
- A proven ability to be flexible and adjust to business needs while balancing multiple tasks and priorities.
- Strong time management skills and the ability to meet tight deadlines is essential.
- Highly effective communication skills with the ability to identify problems, formulate corrections, and propose recommendations for improvement to senior management.
APPLICATION INSTRUCTIONS
Please submit a cover letter along with a current resume and three (3) professional references .
In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.
CONTACT INFORMATION
For more information or questions specific to the position, please contact [email protected]
All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check . To be selected for a position, all returns must be filed, and tax liabilities must be paid in full . The results of the tax clearance check will be documented as part of the selection process .
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For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.
The selected candidate will be required to pass the required background checks (fingerprinting may be required ) as a condition of employment .
Benefits of working for the State of Maine
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
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Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
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Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
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Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .
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Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
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Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
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Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
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Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
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Public Service Student Loan Forgiveness – The State of Maine is a qualified employer