Front Desk Agent
Description
Hourly Rate: $25.69
Hourly Wage: $25.69
Are you looking for a place where meaningful moments are made together?
At Aqua Aston Hospitality (AAH) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.
Where great benefits lead to a life fulfilled .
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Competitive Pay
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Medical/Dental/Vision/401K opportunities
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Travel discounts
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Credit Union Membership
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Tuition Reimbursement
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Professional Counseling & Family Support
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Growth and Development Opportunities
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*Benefit Eligibility will vary by position
S ite Specific Perks
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Free on-site employee parking
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Complimentary coffee and tea
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Employee breakroom amenities
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Quarterly celebrations and awards
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Local restaurant discounts
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Discounted theme park tickets and rental cars
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Community service opportunities
As a Guest Services Agent, a typical day will include:
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Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
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Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .
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Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
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Follow up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
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A nswer s telephone calls and routes calls to the proper department as applicable .
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May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
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Welcome and greet guests and anticipate and address their needs.
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Interact with colleagues and guests professionally and promptly.
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Contribute to team goals.
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Always follow company policies and safety procedures.
To Become a Guest Services Agent at AAH :
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Available to work various shifts, holidays, and both weekend days.
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Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
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Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
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Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.