Strategic CSM

Checkmarx is the AI-powered application security leader helping the world’s most security-conscious enterprises secure the software that powers modern life. For more than two decades, our unified platform and services have helped organizations protect human and AI-generated code from the first line through runtime, reducing risk across applications, cloud, and the software supply chain without slowing innovation.​

We’re trusted by 1,600+ customers in 70+ countries, including some of the largest enterprises and governments in the world. Guided by research-led innovation and a developer-first mindset, we help every developer, security team, and enterprise build software that is risk-free by design.

Checkmarx is seeking a highly motivated and experienced Strategic Customer Success Manager (SCSM) to join our team. The SCSM will play a crucial role in helping customers achieve their desired outcomes by effectively using Checkmarx's application security solutions. This role requires a blend of technical expertise, strategic thinking, and exceptional customer engagement skills.

How will you make an impact?

• Provide expert deployment and operational guidance.

• Act as the primary technical liaison for customers.

• Collaborate with Support, Product Management, and other internal teams.

• Guide customers through onboarding and best practices.

• Monitor adoption and address hurdles to meet committed usage levels.

• Drive value-based activities to increase platform adoption and consumption.

• Design and execute Mutual Activity Plans tied to customer value and outcomes.

• Set and manage project milestones, celebrate wins, and address deviations.

• Provide insights from interactions and analytics.

• Highlight successes, challenges, and opportunities for growth.

• Build strong relationships with technical stakeholders.

• Advocate for customer needs within Checkmarx.

• Conduct training sessions on new features and provide refreshers.

• Quantify and report the impact of Checkmarx solutions.

• Provide regular value metrics to technical decision-makers.

• Identify and support expansion opportunities using success stories and ROI.

• Stay updated on Checkmarx products and cloud security trends.

• Contribute to newsletters and “what’s new” materials.

• Provide feedback on customer health signals.

• Help evolve engagement strategies based on product signals.

What is needed to succeed?

• 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field

• Demonstrated success in guiding customers through onboarding, adoption, and value realization.

• Experience working with enterprise clients and managing complex technical relationships.

• Ability to analyze customer usage data and product telemetry to identify trends and risks.

• Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.

• Ability to align product capabilities with customer compliance needs.

• Commitment to continuous learning in cloud security trends and emerging technologies.

Preferred Qualifications

• Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.

• Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).

• Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.

• Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.

• Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).

• Ability to analyze customer usage data and product telemetry to identify trends and risks.

• Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights

• Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.

• Understanding of REST APIs and experience with API-based integrations.

• Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).

• Ability to align product capabilities with customer compliance needs.

• In-depth understanding of the Checkmarx platform and its ecosystem, including integrations with cloud providers and third-party tools.

Customer Engagement & Communication

• Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.

• Experience managing escalations and collaborating cross-functionally with Support, Product, and Sales teams.

• Ability to design and execute Mutual Activity Plans aligned with customer outcomes.

Training & Enablement

•  Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.

• Capable of translating complex technical concepts into accessible content for diverse audiences.

Strategic Thinking & Feedback

• An analytical mindset with the ability to identify customer health signals and recommend engagement strategy adjustments.

• Experience contributing to customer business reviews and identifying growth opportunities