Sr Technical Support Consultant

P3- Sr Technical Support Consultant for Paragon Patient Accounting team.

Job Profile:

Responsibilities

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Document issues and customer requests, following standard operating procedures and meeting SLAs.

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Explain and demonstrate application issues to product development teams and convey customer

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Develop training content for customers and support team members.

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Write and execute Structured Query Language (SQL)

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Work Revenue Cycle issues, Patient Accounting, and claims.

A successful candidate would possess the following qualities:

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Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on revenue cycle.

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Solid analytical, research, and time-management skills with great attention to detail.

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Excellent verbal and written skills interacting with development teams and clients.

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Self-driven and a fast learner in a demanding environment.

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Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.

Qualifications

Academic and Professional Qualifications:

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Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.

Mandate Experience

Minimum of 5 years relevant working experience in US revenue cycle/Claims Management.
US Accounting experience would be good to have.

Working Arrangements:

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Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)

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Able and willing to work after-hours, on-call and/or holidays