Senior Commercial Operations Associate

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

The Commercial Operations team is the connective tissue behind Empathy's commercial growth.

• 5+ years of professional experience, with time spent in consulting, strategy, operations, or a similarly structured, fast-paced environment

• A natural project and stakeholder manager: able to take a complex, ambiguous challenge, break it into parts, and drive it to a result across multiple functions — without being told what the parts are

• A self-starter with an entrepreneurial mindset: proactive by nature, energized by white space, and more at home building something from scratch than following a playbook

• Genuine excitement about experimentation: you know how to design a test, draw defensible conclusions, and move fast even with imperfect data

• Strong communicator and presenter: you can make complex frameworks land with senior stakeholders and translate them into action

• A do-er as much as a thinker: you set the strategy and then you execute it

Preferred qualifications

• Bachelor’s degree

• Background in management consulting and/or early-stage SaaS startup environment

• Experience working with product and tech teams, product marketing, or commercial strategy

• Experience building or operating a cross-functional program or COE from scratch

• Comfort with AI, data and analytics tools; experience building measurement frameworks

The salary for this position approximately ranges between $100,000-$140,000 base salary with variable compensation based on goal attainment, plus equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location.

To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare with options for $0 deductibles, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!