Assistant Restaurant Manager - Redfish Grill

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

OUR PROPERTY

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

OUR CORE VALUES

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. Our values are reflected in everything we do and every interaction we have.

• Be Authentic

• Practice Humility

• Cultivate Teamwork

• Value Time

• Be Trustworthy

BENEFITS

We offer a competitive salary and generous benefits, including:

• Medical, Dental, and Vision Plans

• Paid Life Insurance

• Short- and Long-Term Disability

• Paid Time Off & Holidays

• 401(k) with Company Match

• Commuter and Company-paid Toll Programs

POSITION OVERVIEW

The Assistant Restaurant Manager – Redfish Grill supports the Restaurant Manager in overseeing the daily operations of Redfish Grill at South Seas. This position plays a key leadership role in delivering an exceptional dining experience while maintaining high standards of guest service, food and beverage quality, operational efficiency, cleanliness, and team performance.

The Assistant Restaurant Manager provides hands-on leadership to the front-of-house team and assists with staffing, scheduling, training, payroll and labor management, guest satisfaction, inventory, cost controls, and overall restaurant performance. This position works closely with the Restaurant General Manager and culinary leadership to ensure consistent execution of service standards and an exceptional experience for every guest.

The Assistant Restaurant Manager will also contribute to the continued development of Redfish Grill by identifying opportunities to enhance service, improve operational efficiency, drive revenue, and support the overall success of the restaurant.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Support the Restaurant General Manager in the daily operation of Redfish Grill.

• Provide hands-on leadership, direction, and support to front-of-house team members throughout each shift.

• Ensure consistent execution of South Seas service standards and Redfish Grill's food and beverage concept.

• Maintain a visible presence on the restaurant floor, engaging with guests and supporting the team during service.

• Monitor the guest experience and respond promptly and professionally to guest questions, requests, concerns, and service recovery opportunities.

• Assist with scheduling and staffing to ensure appropriate coverage based on business levels while effectively managing labor costs.

• Monitor payroll and labor performance and assist in achieving established productivity goals.

• Lead daily pre-shift meetings and communicate menu updates, specials, service expectations, resort information, and other operational priorities.

• Assist with recruiting, interviewing, onboarding, training, coaching, and developing Food & Beverage team members.

• Ensure new team members receive appropriate departmental orientation and training to successfully perform their roles.

• Provide ongoing coaching and development to reinforce service standards and guest expectations.

• Assist with employee performance management and ensure company policies and procedures are administered fairly and consistently.

• Assist with annual performance reviews and ongoing employee feedback.

• Ensure required employee training and certifications remain current.

• Partner closely with culinary leadership to ensure timely, accurate, and consistent food and beverage service.

• Monitor food and beverage sales trends, inventory, supplies, and operating costs.

• Assist with inventory management, purchasing, receiving, and maintaining appropriate product and supply levels.

• Support initiatives designed to increase restaurant revenue, improve productivity, enhance the guest experience, and control operating expenses.

• Maintain established standards for restaurant cleanliness, sanitation, organization, safety, and presentation.

• Ensure compliance with applicable food safety, sanitation, alcohol service, and health regulations.

• Assist in maintaining required Florida health and safety standards and ensuring inspections and related requirements are completed timely.

• Communicate and execute departmental and resort emergency procedures.

• Maintain effective communication and positive working relationships with culinary leadership, Food & Beverage leadership, resort departments, and team members.

• Perform additional duties as assigned based on business and operational needs.

What are we looking for?

POSITION