Cafe Retail Sales Associate - HRC Piccadilly
Description
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description
##
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
##
##
Basic functions of the Retail Sales Associate include
##
-
Greeting guests
-
Answering questions - accurately and politely
-
Answering the phone
-
Making proficient sales transactions - using a point-of-sale system
-
Handling cash and other forms of payment
-
Maintaining proper cash drawer balances
-
Directing guests to areas/restrooms
-
Demonstrating impeccable product knowledge
-
Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
-
Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
-
Maintaining a clean and organized store
-
Maintaining proper product stock levels – through retail pulls & inventories
-
Displaying Retail product – through HRC’s visual display standards
-
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
-
Assuring the complete satisfaction of each and every guest
-
Creating memorable experiences
-
Entertaining guests to create “Raving Fans”
##
##
Job Requirements include
##
-
Performing duties which require bending, reaching, lifting and standing fro long period of time.
-
Maintaining a well-groomed appearance (“having a plan”)
-
Following all uniform guidelines
-
Practicing all safety & sanitation standards
-
Recycling products, where possible
-
Remaining calm in a hectic, fast-paced atmosphere
-
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
-
Displaying a positive and outwardly friendly attitude toward guests
-
Maintaining HRC’s 5 core Values and Mission Statement
##
##