Customer Experience Specialist
Description
Who We Are
Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip.
We’ve raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast.
We’re there for travelers throughout their entire journey, from the moment they book to the moment they’re back home.
The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It’s hard to pull off. That’s the point.
Come build what’s next with us.
What We’re Looking For
Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If you’re process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
- Proven experience in customer service/call center roles
- Native English speaker / English mother tongue level - a must
- Ability to work evening, night, and weekend shifts - a must
- Ability to work from the office 5 days a week - a must
- Excellent verbal & written communications skills
- Ability to display great time management and prioritize workload while remaining organized and efficient
- Familiarity with American customer service and culture
- A medical and/or travel and/or Insurance background is a plus
- Tech-oriented