Assistant Director, Loans
Description
Job Profile
Administrative Operations Manager 2
Job Family
Administrative Operations
Time Type
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Manages the intermediate to complex operations of a department within the division. Monitors budget, implements strategic priorities, and prepares reports for senior management.
Job Description
Under general direction, the Assistant Director, Loans provides administrative and operational leadership for Federal Direct Loan administration and related Title IV financial aid processes. Supports the planning, coordination, and oversight of loan processing operations, including origination, disbursement, reconciliation, adjustments, compliance monitoring, policy and procedure development, staff supervision, and system/process improvements. Serves as a resource to department leadership, staff, and campus partners to help ensure accurate, timely, compliant, and student-centered financial aid service.
Position Salary: $53,695 per year
Essential Duties
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Assists in the management of the department and serves as a resource for the Director regarding requirements and trends in department.
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Supervises, trains, and evaluates assigned staff.
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Monitors work in progress and upon completion. Implements corrective action as required.
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Oversees and participates in planning, developing, and administering department budget.
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Prepares or coordinates preparation of financial and administrative reports; analyzes and interprets statistics, financial data, and management planning data for predicting resource needs and developing long range plans.
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Conducts and assists with the development of long- and short-range goals.
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Develops objectives, and activities based on department goals.
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Develops, maintains, and implements department policies and procedures.
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Serves as a representative of the University at state, regional and national organizations, boards, councils, and committees as assigned.
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Represents the college/department and serves on various department and university committees.
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Acts as liaison with the community, students, faculty, and staff in facilitating university programs.
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Develops, implements, and evaluates department programs.
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Assists in the design, development, and coordination of projects.
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Resolves problems and issues affecting the department and recommends measures to improve the effectiveness and efficiency of the department.
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May act in place of the Director in that person's absence.
Desired Qualifications
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Three or more years of progressively responsible experience administering Federal Direct Loans, including origination, disbursement, adjustments, cancellations, and reconciliation.
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Demonstrated experience administering federal Title IV financial aid programs, with particular emphasis on the Federal Direct Loan Program.
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Experience interpreting and applying federal financial aid regulations, institutional policies, and procedural requirements.
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Experience reviewing and resolving complex student financial aid eligibility and loan-processing issues.
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Demonstrated experience working with financial aid systems, student information systems, and federal student aid systems.
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Demonstrated organizational, analytical, problem-solving, and effective communication skills.
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Comprehensive knowledge of Title IV regulations and Federal Direct Loan eligibility requirements, including annual and aggregate loan limits, loan periods, cost of attendance, enrollment requirements, overawards, and resolution of conflicting information.
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Working knowledge of U.S. Department of Education systems, including Common Origination and Disbursement (COD), NSLDS, and FAFSA Partner Portal (FPP).
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Experience monitoring loan-processing operations to ensure accurate and timely origination and disbursement.
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Demonstrated ability to interpret new or revised federal regulations and translate regulatory requirements into operational policies, procedures, system requirements, and staff training.
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Experience developing, reviewing, and maintaining policies and procedures related to federal student loan administration.
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Experience identifying compliance risks, processing errors, over awards, overpayments, and implementing appropriate corrective action.
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Experience conducting quality-control reviews and maintaining accurate, complete, and auditable financial aid records.
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Experience collaborating with financial aid systems, compliance, student accounts/business services, enrollment services, and other institutional partners to resolve complex loan and student eligibility issues.
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Experience with financial aid system testing, implementation, upgrades, and process improvements.
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Demonstrated experience supervising, training, developing, and evaluating professional staff.
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Ability to manage multiple operational priorities and processing deadlines in a high-volume financial aid environment.
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Demonstrated commitment to student-centered service while maintaining institutional and regulatory compliance.
Working Environment
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Evidence of effective communication skills.
Department Statement
In support of the university’s mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services.
Academic Enterprise Enrollment core values:
- Make the human connection: We commit to listen, offer empathy and show compassion.
- Drive success with teamwork: We solve problems with collaboration and creativity.
- Promote a thriving community: We recognize work-life balance and embrace our individual differences.
- Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.
- See the extraordinary through our efforts: We support those who are pursuing their dreams.
- Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency.
ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future