Technical SME, Mechanical

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This individual will provide technical knowledge, process, and tools to the site
operations team as a Subject Matter Expert (SME) with new campus design, systems’ operations, incident RCA, training, vendor management, maintenance optimization, and troubleshooting to ensure continuous, reliable, and efficient operations of critical environment. As an SME, this individual will play a crucial role in a wide variety of Operational Excellence initiatives ranging from Sales deal development, DC infrastructure design evaluation, validating installed operating conditions, site acceptance, M&A support, yearly site operational audits, and evaluating next level technologies. Working cross functionally, this individual will raise Aligned’s technical and operational capabilities and drive exceptional customer service.
DUTIES AND RESPONSIBILITIES:
● Engineering and Design:
o Drives operational standards and functional requirements in capital
projects.
o Review drawings, contract documents, and customer requirements to
provide an operational point-of-view for mechanical technical standards and
updates to capital projects.
o Provide input on capital projects to ensure Aligned delivers critical
infrastructure that is reliable, efficient, and meets sustainability goals.
o Reviews and supports enhancement to equipment and systems for existing
and new capital projects.
o Drives operational standards and functional requirements in capital
projects.
● Training and Development of Personnel:
o Create Operations training and development content and sponsor training
of operations personnel through collaboration with site operations
leadership and training teams.
o Conduct training, drills, and monitored evolutions to establish and
demonstrate consistent and high technical competence across all Aligned
sites.
o Mentor and provide development support to high potential personnel crossfunctionally.
● Reliability and Efficiency Expert:
o Provide technical analytical framework for site performance analytics,
failure analysis, and issue resolution.
o Demonstrate expert operating knowledge of critical system design,
operations, repair, maintenance, and troubleshooting of abnormal
conditions.
o Drive improvements in critical system performance, water and electrical
usage efficiency, and critical infrastructure reliability.
o Provide subject matter expertise and leadership required to drive a safety
culture the eliminates risk and injury to personnel.
● Global Support to Site Operations Teams:
o Utilize subject matter expertise to ensure Aligned develops industry leading
processes and procedure to meet customer requirements, ensure proper
operation of critical infrastructure, reduce OPEX through quality
maintenance practices, and drive efficiency throughout operations.
o Monitor and drive adherence to Aligned approved Operations standards,
policies, and procedures through review of completed construction
documentation, participation in maintenance and acceptance activities, and
Data Center audits.
o Develop BCP and Runbook standards for approval involving site
management, vendor management, maintenance practices, alarm and
incident management, and compliance.
o Provide project oversight and technical support for complex
evolutions/activities as required.
o Provide subject matter expertise required to triage and recover critical
equipment or systems should an incident occur.
o Perform root cause analysis, lead incident deep-dives, and communicate
subject matter expertise as needed to support customer communications
during and following an incident.
o Perform analysis of incidents and equipment failures to identify potential
trends, lessons learned, and areas for improvement.
● Forward vision:
o Involvement within industry and vendor interaction to be aware of industry
leading technologies.
o Collaborate with customer operational needs to ensure Aligned is aware
and keeping pace with industry technical developments.
o Lead technical review and validation of new technologies.
o Technical leadership in understanding and evaluating sustainable practices.
● Communications:
o Participation in discussions, written and verbal, with Aligned senior
leadership and Board of Directors.
o Individual should be able to communicate complex topics to work groups of
varying technical experience and across departmental lines.
PREFERRED QUALIFICATIONS:
● 8+ years relevant mechanical industry experience or mechanical trade level
experience
● Bachelor’s degree in related field plus 4+ years relevant mechanical industry
experience will be considered in lieu of 8+ years mechanical industry
experience
● Advanced experience with interpreting construction drawings and equipment
specifications.
● Ability to analyze critical infrastructure sequence of operations, design
parameters, alarms and indicators, and performance trends.
● System matter experience in the life cycle of data center operations from
design, acceptance, operations, maintenance, troubleshooting, and event
management.
● Expertise to create standards and programs required to ensure “best in breed”
data center operations.
● Strong written and verbal communication skills.
● Strong customer service acumen.
● May travel at times up to 30%
.
COMPETENCIES:
● Adaptability - Adapts to changes in the work environment; Manages
competing demands; Changes approach or method to best fit the situation;
Able to deal with frequent change, delays, or unexpected events.
● Analytical - Synthesizes complex or diverse information; Collects and
researches data; Uses intuition and experience to complement data; Designs
workflows and procedures.
● Change Management - Develops workable implementation plans;
Communicates changes effectively; Builds commitment and overcomes
resistance; Prepares and supports those affected by change; Monitors
transition and evaluates results
● Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs; Solicits customer feedback to improve
service; Responds to requests for service and assistance; Meets commitments.
● Dependability - Follows instructions, responds to management direction;
Takes responsibility for own actions; Keeps commitments; Commits to long
hours of work when necessary to reach goals; Completes tasks on time or
notifies appropriate person with an alternate plan.
● Design - Generates creative solutions; Translates concepts and information
into images; Uses feedback to modify designs; Applies design principles;
Demonstrates attention to detail.
● Diversity - Demonstrates knowledge of EEO policy; Shows respect and
sensitivity for cultural differences; Educates others on the value of diversity;
Promotes a harassment-free environment; Builds a diverse workforce.
● Ethics - Treats people with respect; Keeps commitments; Inspires the trust of
others; Works with integrity and ethically; Upholds organizational values.
● Innovation - Displays original thinking and creativity; Meets challenges with
resourcefulness; Generates suggestions for improving work; Develops
innovative approaches and ideas; Presents ideas and information in a manner
that gets others' attention.
● Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains
confidentiality; Listens to others without interrupting; Keeps emotions under
control; Remains open to others' ideas and tries new things.
● Judgement - Displays willingness to make decisions; Exhibits sound and
accurate judgment; Supports and explains reasoning for decisions; Includes
appropriate people in decision-making process; Makes timely decisions.
● Oral Communication - Speaks clearly and persuasively in positive or negative
situations; Listens and gets clarification; Responds well to questions;
Demonstrates group presentation skills; Participates in meetings.
● Organizational Support - Fol