Program Manager

Job Profile

Administrative Operations Specialist 3

Job Family

Administrative Operations

Time Type

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description

Position Salary Range

• $49,000 per year

At Arizona State University, we measure ourselves not by whom we exclude, but rather by whom we include and how they succeed. In Admission Services, we are passionate about helping students find their right university fit and working together to achieve our enrollment goals. Creating an engaging and memorable campus visit experience is an important part of that process, helping prospective students and their families understand what Arizona State University has to offer and envision themselves as Sun Devils.

The Program Manager at the Tempe campus plays a key role in creating, coordinating and continuously improving campus visit and recruitment experiences for prospective students, families and groups. As a member of the Recruitment Events & Campus Visits team, this position provides leadership for the Tempe campus visit experience and the Devils’ Advocates Student Leadership program. The Program Manager works collaboratively with Admission Services leadership, academic units, university partners, student leaders and campus stakeholders to deliver welcoming, engaging and personalized experiences that support student recruitment and enrollment goals.

Based at t he Tempe campus, the Program Manager is responsible for the day-to-day coordination and execution of assigned campus visit programs, including Sun Devil Day, referral visits and group visits. This position takes ownership of the visitor experience from planning through execution and assessment, ensuring programs are well-organized, aligned with REC and Admission Services priorities, and responsive to the needs and expectations of prospective students and their families.

The Program Manager is expected to identify opportunities to enhance the campus visit experience through data, visitor feedback, emerging trends and collaboration with campus partners. This position requires a highly organized, solution-oriented professional who is comfortable making decisions, managing competing priorities, solving problems in real time and taking ownership of the recruitment experience. The successful candidate will demonstrate strong relationship-building, communication and project management skills and a commitment to creating experiences that help prospective students see their place at ASU.

Essential Duties

• Serves as the supervisor for the Devils’ Advocates Admission Services Student Leadership program at the Tempe campus, and supports the training, professional development, membership growth and retention plans for the student program.

• Creates engaging experiences with student workers and creates connections as a mentor.

• Coordinate and execute campus visits and recruitment events at the Tempe campus, including Sun Devil Day, Transfer Day, and other assigned programs.

• Coordinate, monitor or supervise the activities of subordinates, both student staff and professional staff.

• Coordinate activities of a program with interrelated activities of other programs, departments or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications.

• Coordinate group visits for the Tempe campus.

• Collaborate with university staff (both academic and non-academic), outside/community agencies, and students for all campus visit and event processes to facilitate objectives of the program.

• Assist with the coordination referral visits in partnership with the recruitment team, ensuring personalized and seamless experiences for prospective students and families across all campuses.

• Ensure the goals and objectives for campus visits and events are accomplished in accordance with Admission Services, Academic Enterprise Enrollment and ASU priorities, time limitations and funding limitations.

• Develop and recommend new or revised program goals and objectives.

• Manage the Future Sun Devil Welcome Center facilities at the Tempe campus.

• Monitor expenditures related to assigned programs throughout the year to ensure expenditures are spent efficiently, effectively and appropriately.

• Maintain and administer databases relied upon to create a successful campus visit or event.

• Represents the University through presentations at campus visit and event activities.

• Assist Tempe Enrollment Services staff as needed.

• Maintain a flexible work schedule in order to coordinate and attend evening and weekend events as applicable.

• Other duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of the principles and practices pertaining to higher education admissions and recruitment.

• Knowledge of the principles and practices pertaining to event management and coordination.

• Knowledge of budgeting and accounting principles.

• Knowledge of basic project management.

• Knowledge of supervisory practices and principles.

• Skill in coordinating and prioritizing work and activities of self and others.

• Skill in establishing and maintaining effective working relationships.

• Skill in communication.

• Experience with event planning.

• Public speaking experience.

• Organizational and time management skills.

Desired Qualifications

• Ability to be analytical, creative, and provide innovative approaches to solving problems.

• Experience in planning, coordinating and directing special events.

• Experience interacting with a wide range of constituent/customer populations.

• Skilled in organizing resources and establishing priorities.

• Skilled in the use of software applications.

• Experience providing customer assistance and problem solving.

• Experience effectively managing, supervising and evaluating assigned staff.

• Experience in principles, practices and procedures pertaining to transfer and undergraduate admissions.

• Experience in program design, strategic planning, analyzing and coordinating activities and establishing priorities.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Drives University vehicle and/or cart to campus site. Occasional evening and weekend hours required.

Department Statement

In support of the university’s mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Soluti