Service Supervisor

Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Supervisor and/or Service Manager to review and achieve departmental goals.

WHAT YOU’LL BE DOING (and doing well!)

• Provide mentoring and training of assigned team members; participate in the review process of team members and provide feedback on training needs for the service department.

• Track and/or quote deficiencies.

• Manage on-call schedule, vacation schedule, and subcontractor schedule.

• Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.

• Coordinate closely with finance department to ensure billings are accurate and timely for customers.

• Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.

• Coordinate any corrective action with the Service Team Supervisor/Service Manager.

• Provide feedback to the Service Manager in establishing goals for department personnel.

• Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.

• Assist with remote programming events such as code changes and point/zone updates.

WHAT WE LIKE ABOUT YOU

• High school diploma or equivalent.

• Five or more years of experience in customer service or related field in the fire and life safety industry.

• Strong organizational skills.

• Ability to multi-task.

• Remain calm under pressure.

• Ability to encourage and motivate people with positive attitude.

• Proven track record of excellent customer service.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.

• Paid time off plan and holidays.

• 401(k) matching.

• Short term and long-term disability.

• Medical, dental, and vision plans with options.

• Life insurance.

• Professional career development opportunities.

• Tuition reimbursement program.