Tele-Sales Agent
Description
About the Role
We are looking for a Tele-Sales Agent to generate and qualify leads, promote products and services, and convert prospects into customers through telephone-based sales activities.
The role involves cold calling, lead generation, customer engagement, sales calls, and maintaining accurate customer records in the company system.
Key Responsibilities
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Contact prospective and existing customers by telephone to promote and sell products and services.
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Conduct cold calls and follow up on leads generated through various sources.
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Deliver prepared sales pitches and explain products, services, pricing, and offers to potential customers.
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Persuade potential customers to purchase products or services.
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Generate qualified leads and convert prospects through effective sales calls.
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Obtain customer referrals and potential customer contact details through legitimate lead-generation activities.
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Conduct client and market surveys and maintain detailed notes on customer interactions and services offered.
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Collect and accurately record customer information, including names, contact details, addresses, and payment methods.
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Enter and maintain customer, contact, account, and order information in the company system.
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Handle customer questions and resolve complaints by investigating issues, developing solutions, and escalating matters where required.
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Provide feedback and recommendations on products, services, policies, and competitive developments based on customer and market feedback.
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Maintain professional and technical knowledge through relevant training, workshops, publications, and industry networking.
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Support the line manager with assigned tasks and other departmental activities when required.
Qualifications & Skills
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Minimum high school certification .
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Diploma and relevant work experience are preferred.
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Strong verbal and written communication skills .
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Good sales and persuasion skills.
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Positive attitude and strong teamwork ethic.
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Good understanding of the company's products and services.
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Strong computer literacy, particularly Microsoft Office .
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Ability to persuade and influence potential customers effectively.
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Strong active listening skills and a customer-focused approach.
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Ability to communicate professionally and build rapport with customers.
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Previous telemarketing, telesales, call center, or sales experience is an advantage.
Key Performance Indicators (KPIs)
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Achieve daily and monthly sales targets set by management.
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Meet monthly targets related to sales, premium income, and commission income , as applicable.
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Performance targets are subject to management review at least annually.
Commission & Incentives
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Commission and incentive structure to be agreed upon.
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Commission is payable only when the applicable KPIs are achieved.
Working Conditions
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Working hours: 40 hours per week.
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Working schedules may include rotating shifts .
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The role may occasionally require evening and/or weekend work .