Technical Service Specialist - Campania - Apprendistato
Description
JOB DESCRIPTION
At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service .
Primary Objective
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.
Key Responsibilities
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Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
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Schedule and perform planned maintenance (PM) activities
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Execute hardware and software upgrades ( Technical Service Bulletins – TSBs)
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Support instrument installations and deinstallations
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Contribute to achieving customer satisfaction (NPS) , service KPIs, and the district’s economic growth and profitability
Education
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Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred or equivalent experience required
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Excellent communication and problem-solving skills
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Strong experience using analytical tools and technical software
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Impact of the Role
This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.
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Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY
Support Services
DIVISION
CRLB Core Lab
LOCATION
Italy > Rome : Via Giorgio Ribotta 9
ADDITIONAL LOCATIONS
WORK SHIFT
Standard
TRAVEL
Yes, 75 % of the Time
MEDICAL SURVEILLANCE
Not Applicable
SIGNIFICANT WORK ACTIVITIES
Not Applicable