Lead Support Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

Qvantel   is looking for a Lead Support Engineer at Bangladesh to   maintain ,   optimize , and troubleshoot critical telecom systems while ensuring high service efficiency!

About the Role

Are you a skilled and experienced Telecom BSS Engineer with   expertise   in Ericsson Charging Systems, USSD gateway, and Voucher platforms?

Responsibilities

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Maintain Ericsson Charging, E-voucher, USSD Gateway as L2 MS support.

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Perform extensive troubleshooting based on   tcpdump , log analysis, end-to-end system architectural   knowledge   and protocols (TCP, Diameter, CAPv2, HTML based protocols, IP network protocols).

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Troubleshoot and solve SLA-bound issues (CDR, rating, subscriptions) and RAFM issues.

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Perform on-demand script preparation and automation of mundane tasks using bash scripting, ansible, python.

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Provide 24/7 on-call support and manage ITSM processes (Incident/Problem/Change Mgmt.).

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Will   be responsible for   managing all CS related activities and regular operations and fulfilling SLA and KPIs.

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Take full ownership in fulfilling all the SOX related activities in the charging domain and ensure that all controls are effectively operational.

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Will be responsible to drive and handle end to end - incident management process, problem management process, SOX control delivery, performance reporting.

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3PP management and on-demand requirement   fulfillment .

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Ongoing Project support as an experienced CS expert.

Qualifications

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BSc in Computer Science and Engineering (Govt. recognized)

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5-10 years in telecom charging systems Experience

Required Skills

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RHCE/VMware/OpenStack certifications and hands-on experience

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Working Knowledge on TCP/IP, Diameter, CAMEL, 2G/3G/4G architecture is must

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Experience with MySQL/Oracle, Linux scripting, and VNF platforms