Maintenance Engineer

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symbotic is seeking a technically strong Maintenance TSU/Engineer to support the launch and ongoing operation of its highly automated robotic warehouse system in Mexico. This role serves as a key technical point of contact for site teams, customer partners, and Symbotic support functions, with responsibility for monitoring system health, troubleshooting automation issues, supporting uptime, escalating production-impacting concerns, and translating system performance into clear operational insights. The ideal candidate brings hands-on experience with automated material-handling systems, robotics, controls, PLCs, industrial networks, and electro-mechanical troubleshooting, along with the ability to communicate effectively.

What you’ll do

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Monitor, troubleshoot, and optimize automated systems, including robotic vehicles, vertical lifts, automated adapters, conveyors, sensors, controls, warehouse execution systems, dashboards, alerts, HMI screens, queue logic, routing paths, and real-time performance data.

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Diagnose complex electro-mechanical, controls, software, network, PLC, servo drive, VFD, sensors, industrial Ethernet, robotics platform, and power transfer system issues that may impact uptime, throughput, reliability, or customer operations.

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Clearly communicate technical issues, business impact, estimated recovery timing, recommended corrective actions , system insights, performance trends, reliability risks, and improvement opportunities to site leadership, customer operations, Maintenance, Engineering, SRTE, and support teams.

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Conduct or support root-cause analysis for recurring faults, system interruptions, and production-impacting events; document findings, escalation notes, troubleshooting records, SOP updates , and shift/system health reports to help drive corrective actions.

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Partner closely with customer operations leaders and Symbotic teams to resolve daily operational and automation challenges.

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Provide system training and technical guidance to site team members on automation behavior, troubleshooting steps, system functionality, and safe work practices.

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Support launch, commissioning, ramp-up, stabilization, and continuous improvement activities for the operation.

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Backfill or support key operational or technical activities as needed to maintain site coverage and continuity.

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Follow all safety protocols and site requirements, including lockout/tagout, fall protection, PPE, work-at-height procedures, customer-specific safety expectations, and other assigned duties as required by leadership.

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Fluent in English; required based on site and business needs.

What you’ll need

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TSU / bachelor’s degree in engineering, Electronic, Electrical, Mechatronics, Automation Engineering, Robotics, Software Engineering, Computer Science, Industrial Engineering, or a related technical discipline preferred; equivalent technical experience will be considered.

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Minimum of 3 years of experience supporting automated, robotic, electro-mechanical, manufacturing, logistics, fulfillment, automotive, aerospace, or other advanced industrial systems preferred.

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Experience in high-volume automated operations, distribution centers, manufacturing plants, or industrial automation environments strongly preferred.

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Hands-on technical knowledge of PLCs, preferably Allen-Bradley, Siemens, or similar platforms, with the ability to support controls-level troubleshooting and issue escalation.

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Strong working knowledge of robotics platforms ABB preferred, automated material-handling systems, conveyors, sensors, servo drives, VFDs, HMIs, large industrial Ethernet networks, and electro-mechanical troubleshooting .

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Ability to work with technical software tools and operating environments such as SQL, Linux, Python, dashboards, system monitoring tools, diagnostic applications, or warehouse execution systems.

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Ability to interpret electrical schematics, mechanical drawings, wiring diagrams, system alarms, diagnostic screens, and equipment documentation to support root-cause analysis and corrective action.

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Strong analytical and problem-solving skills, with the ability to troubleshoot under pressure, prioritize production-impacting issues, and manage shifting operational needs.

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Strong communication skills with the ability to explain complex technical concepts clearly to technical and non-technical audiences.

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Bilingual Spanish and English skills required; business English fluency preferred for communication with U.S.-based teams and technical support groups.

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Demonstrated commitment to safety, quality, reliability, teamwork, and continuous improvement in a technical operations environment.

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Ability and desire to learn new technologies, support team members, and help build technical capability in a developing Mexico operation.

Our Environment

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Up to 10% of travel may be required; travel during onboarding/training will be up to 60%. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

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US VISA is a plus.

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The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.

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Site-based position

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Ability to climb stairs and work in heights.

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The employee is frequently required to walk and reach with hands and arms

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The employee frequently needs to work at heights of up to 45 feet and in confined spaces as narrow as 24 inches. This includes tasks that require standing, climbing, balancing, stooping, kneeling, crouching, or crawling.

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The employee must regularly lift and/or move up to 50 pounds

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Must adhere to all safety requirements and protocols, including but not limited to Lockout/Tagout and fall protection safety protocols.

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You will need to climb steep stairs to access the structure and may be required to regularly walk up and down stairs to navigate the automation setup.

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You will regularly be near railings that are high off the ground

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Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.

Lo que necesitamos

Symbotic está buscando un(a) TSU/Ingeniero(a) de Mantenimiento con una sólida formación técnica para apoyar el arranque y la operación continua de su sistema altamente automatizado de almacenes robóticos en México.

Esta posición será un punto clave de contacto técnico entre los equipos del sitio, los clientes y las áreas de soporte de Symbotic. Será responsable de monitorear la salud del sistema, diagnosticar y resolver problemas de automatización, contribuir a maximizar la disponibilidad del sistema (uptime), escalar incidentes que afecten la producción y convertir el desempeño del sistema en información clara y útil para la operación.

El candidato ideal cuenta con experiencia práctica en sistemas automatizados de manejo de materiales, robótica, sistemas de control, PLC, redes industriales y diagnóstico electromecánico, además de excelentes habilidades de comunicación.

Lo que harás

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Monitorear, diagnosticar y optimizar sistemas automatizados, incluyendo vehículos robóticos, elevadores verticales, adaptadores automáticos, transportadores (conveyors), sensores, sistemas de control, Warehouse Execution Systems (WES), tableros de monitoreo (dashboards), alertas, interfaces hombre-máquina (HMI), lógica de colas, rutas de transporte y datos de desempeño en tiempo real.

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Diagnosticar problemas complejos relacionados con sistemas electromecánicos, controles, software, redes, PLC, servodrives, variadores de frecuencia (VFD