Solution Architect- Customer Engagement

Imagine what you can do here at Apple!!

Apple is a place where extraordinary people gather to do their best work. We believe hard work, creativity, and innovation fuel the ultimate customer experience. Each customer engagement is an opportunity to delight, engage, and inspire – and by focusing on the smallest details, we can make a big impact on our customers.
The Platform Services team at Apple is seeking a Solution Architect who demonstrates exceptional expertise and unwavering commitment to delivering outstanding results. The ideal candidate is an energetic professional with a deep understanding of enterprise systems, contact centre platforms, excellent technical skills, outstanding communication abilities, a passion for innovation, and the capacity to challenge conventional thinking.
If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you!

Come, join us to do the best work of your life with a talented group of people. Bring your passion and dedication to the job, and there’s no telling what you could accomplish!

Description
Our team is responsible for building and managing global, business-critical applications within the Customer Systems space. Our solutions and services are leveraged across a wide spectrum of consumers, including Apple Service Providers, Carriers, Self-Servicing Customers, Repair Centres, Mac Depots, Resellers, Enterprise customers, Consumers , all Apple Retail stores’ Genius Bars and Contact Center Advisors / Teams. These applications are designed to deliver a world-class sales and service experience to our customers.

In this role, you will employ innovative techniques, working collaboratively with cross-functional team members and business stakeholders throughout the full lifecycle development process. Serve as the Customer Systems domain champion, leading the design and architectural development of innovative solutions that enhance the end-to-end experience for customers across diverse channels.

Responsibilities
Lead brainstorming sessions to gather requirements and perform high level systems impact analysis for new business initiatives
Perform Requirement/ Functional Detailed analysis to deliver End-to-End Solutions in collaboration with multiple business, engineering and cross functional teams
Ensure proper requirement traceability and delivery during development and Integration Testing
Provide solution hand-off and training for the new features to Operations and Production Support teams

Minimum qualifications
8 years experience in business process definition, requirement definition, solution architecture
8 years business analysis experience working with large scale enterprise solutions
8 years experience in software development methodologies (including agile and traditional waterfall)
8 years experience in working in a cross functional time-zone distributed team environment
5 years experience in customer facing apps, UI mockup design, Java, SOA, J2EE, Object Oriented Programming and Oracle.
Bachelor’s degree in Computer Science, Engineering, or a related technical field.

Preferred qualifications
Excellent problem-solving and analytical skills
Strong written and verbal communication skills as well as strong organizational skills.
Ability to juggle and complete multiple tasks
Excellent leadership and influencing skills
Proficient at managing multiple global efforts simultaneously
Able to fit in well with a team, understand capabilities and priorities
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
Engineering/ Technical background preferred
Experience working with vendors and contractors