Team Leader, ERM Customer Success Americas

Key Responsibilities

• Manage a team of CSM's across the Americas

• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals

• Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization

• Champion customers' interests, influencing product direction and enhancements

• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings

• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth

• Spearhead internal process enhancements tailored to customer requirements

• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework

Qualifications

• Minimum of 6 years in a customer-centric role within B2B sectors

• Comprehensive understanding of the cybersecurity landscape

• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments

• 2+ years of Team Leadership experience

• Bachelor's degree in Engineering or a relevant discipline

• Prior experience in account management and/or commercial roles

• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)

• Bi-lingual w/Spanish is considered a distinct advantage

Must be eligible to work in the United States without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

LI-GU1