Premium Services Seasonal Assistant
Description
About AMB Sports and Entertainment
AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West, TGL’s Atlanta Drive Golf Club, WTGL Atlanta, and NWSL Atlanta 2028.
The Premium Services Seasonal Assistant role offers a unique opportunity to gain hands-on experience in managing the premium seating experience for NFL, MLS, and other high-profile sports and entertainment events. This position is ideal for individuals passionate about hospitality, customer service, and event operations. You will play a key role in delivering first-class service through relationship building, proactive communication, and exceptional event-day execution.
Reporting to the Manager, Premium Services , you will assist in ensuring that every Premium Member enjoys a seamless and memorable experience. This role requires a high level of professionalism, attention to detail, and the ability to thrive in a fast-paced environment.
This is a seasonal, in-person role based at Mercedes-Benz Stadium in downtown Atlanta , starting October 2026 and ending August 2027 .
Key Responsibilities
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Premium Member Engagement
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Develop, enhance, and maintain strong relationships with Premium Members via phone, email, and in-person interactions.
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Serve as a trusted resource for members, ensuring their needs are met promptly and professionally.
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Customer Service Excellence
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Deliver exceptional service related to renewals, benefits, retention, ticketing, finance, and account management.
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Provide timely and accurate information to Premium Members and fans, ensuring a positive experience at every touchpoint.
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Operational & Event Day Support
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Assist Premium Services Managers & Executives with event-day operations, including suite inspections, dark day suite use, and special service projects.
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Act as a liaison between Premium Members and stadium operations to resolve issues quickly and effectively.
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Manage and update records within Archtics and CRM ticketing systems to ensure accuracy and compliance.
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Problem Solving
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Identify, troubleshoot, and resolve unusual or adverse situations using sound judgment and a quick-response approach.
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Escalate complex issues to management when necessary while maintaining a customer-first mindset.
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Administrative Duties
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Assist with special projects, reporting, and other tasks as assigned by the Premium Services leadership team.
Expectations & Qualifications
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Professionalism
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Always maintain a polished and professional demeanor, representing the Premium Services brand.
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Communication Skills
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Strong verbal and written communication skills with the ability to interact confidently with high-profile clients.
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Attention to Detail
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Ability to manage multiple tasks while ensuring accuracy and quality in all work.
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Team Player
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Collaborate effectively with internal teams and contribute to a positive work environment.
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Technical Skills
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Familiarity with ticketing systems (Archtics) and CRM platforms preferred; proficiency in Microsoft Office Suite required.
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Flexibility
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Must be available to work Monday – Friday during regular business hours (typically 9am – 5pm).
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Work hours will vary based on the event schedule and will require some evenings, weekends and holidays as needed.
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Physical Requirements
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Ability to handle, move, or lift objects up to 50 lbs., either frequently or occasionally.
Education & Experience
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A degree in Sports Management, Hospitality, Business, or related field is preferred.
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Previous experience in customer service, hospitality, or event operations is a plus.