Customer Success Manager, Exposure Management

Key Responsibilities

• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.

• Serve as the primary liaison for Exposure Management's clientele across the Americas, ensuring optimal satisfaction and value realization.

• Champion customers' interests within Exposure Management, influencing product direction and enhancements.

• Lead customer engagement initiatives, emphasizing the value proposition of Exposure Management's offerings.

• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.

• Spearhead internal process enhancements tailored to customer requirements.

• Gather and channel customer feedback, reinforcing their voice within Exposure Management's framework.

Qualifications

The Customer Success Manager will report directly to the CSM Team Leader and play a pivotal role in this global expansion strategy, positioning us as the premier cyber intelligence provider globally.

Requirements:

• Minimum of 6 years in a customer-centric role within B2B sectors.

• Comprehensive understanding of the cybersecurity landscape.

• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.

• Bachelor’s degree in engineering or a relevant discipline.

• Prior experience in account management and/or commercial roles.

• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).

• Proficiency in English (Speaking, Reading, Writing) is essential

• Applicants must be legally authorized to work in Mexico without the need for current or future employer sponsorship.

EOE M/F/Veterans/Disabled