Healthcare Virtual Assistant | Athena EMR Experience (Onsite)

Overview

Snapscale is seeking a highly skilled Healthcare Virtual Assistant who can work onsite to support day-to-day clinic operations and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems , specifically Athena EMR , and the ability to manage multiple clinical and administrative tasks efficiently.

Key Responsibilities

• Verify patient benefits and insurance coverage accurately and efficiently

• Reactivate past patients and maintain engagement through consistent follow-ups

• Handle inbound calls and assist patients with inquiries professionally and empathetically

• Conduct appointment confirmations, reminders, and outbound follow-ups

• Schedule and reschedule patient appointments using Athena EMR

• Maintain and update patient records in Athena EMR (required)

• Perform medical chart scrubbing to ensure accuracy and completeness of patient data

• Process and manage prior authorizations following payer and clinic guidelines

• Handle prescription refills in accordance with clinic protocols

• Audit laboratory results and follow up on missing or pending reports

• Monitor and manage clinic virtual kiosks as needed

• Minimum 6 months to 1 year of hands-on experience with Athena EMR (required)

• Experience working with US based clinics and/or health insurance providers

• Experience in insurance verification, patient coordination, and inbound call handling

• Experience in medical chart scrubbing and prior authorization processing

• Experience in refill processing, lab result auditing, and follow-up coordination

• Medical billing and coding experience is an advantage

• Strong written and verbal English communication skills

• Highly organized, detail-oriented, and self-motivated for onsite work