Technical Sales Support III – Solutions Sales Engineer

Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?

Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.

RESPONSIBILITIES:

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Serve as the   initial   technical resource for internal sales teams, distributors, and end users

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Manage incoming technical support calls,   that have been   escala ted from   Technical Sales Support   I and II .

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Specify product fit for use.

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Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer;  crossover competitor’s products to Burkert

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Request product variations or forward on to Engineering for customization of products

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Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly

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Request part numbers, assembly procedures and standards per ID number from Engineering

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Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio

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Troubleshoot equipment problems and installations generally on the phone with customers

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Training others on product specifications- Distributors, Customers, and Burkert employees

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Preform discovery calls and go onsite to customers’ locations with the ASM to capture and provide insight to technical constraints and needs.

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Review , create   and analyze CAD drawings

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Assist with the overseeing of Technical Sales Support I and II.

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Build and deliver technical presentations, documents and demonstrations.

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Provide post sales customer support on customers site as needed.

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Project management duties with the ASM and Systemhaus.

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Other duties   as   assigned a nd   required

*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*

REQUIREMENTS:

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7 + years of customer service or inside experience   preferably in a manufacturing environment

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Batchelor   degree in Engineering or equivalent experience preferred

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Proficient in Windows and Microsoft Office

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Proficient   in SAP

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Proficient in CAD or other 3D model system

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Must have a deep understanding of Process Flow and System Integrations

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Up to   50 % Travel to trade shows, customers, distributors

Skills:

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Strong customer focus and attention to detail

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Organized

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Self sufficient

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Strategic and independent thinker

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Day-to-day work activities are prioritized appropriately within work routines

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Excellent oral, written , presentation   and communication skills

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Strategic communicator

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Full   understanding of process and automation

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K nowledge of P&I

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Able to work closely within a team and contribute individually

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Ability to preform fine hand manipulation, such as keyboarding

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Ability to follow safety and process procedures

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Ability to sit preforming computer and telephone work for up to 8 hours per day

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Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per day

In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.

Curious? Then we look forward to receiving your application.