Desktop Engineer – SCCM & Endpoint Systems
Description
This role is four days on-site at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week
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Overview
M&T Bank is seeking a skilled Desktop Engineer to join our Endpoint Engineering team, with a primary focus on Microsoft Configuration Manager (SCCM/MECM), Windows endpoint management, and enterprise device deployment. This role will play a key part in supporting and expanding the Bank's ATM/TCR imaging and endpoint management initiatives while partnering closely with the ATM Engineering team.
The ideal candidate will possess a strong desktop engineering background, advanced troubleshooting skills, and hands-on experience managing Windows operating systems at enterprise scale. Experience supporting ATM/TCR platforms is beneficial but not required. The successful candidate will have the opportunity to learn the ATM/TCR environment while leveraging their endpoint engineering expertise to drive operational efficiency, stability, and innovation.
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Primary Responsibilities
SCCM / Endpoint Management
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Administer and support Microsoft Configuration Manager (SCCM/MECM), including operating system deployment, software distribution, patch management, compliance reporting, and application lifecycle management.
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Design, build, and maintain Windows device images and deployment methodologies for enterprise endpoints and ATM/TCR platforms.
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Develop and maintain endpoint standards, configurations, and deployment processes to ensure secure, reliable, and consistent device experiences.
ATM Imaging & Platform Support
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Partner with the ATM/TCR Engineering team to build, maintain, and support ATM/TCR imaging solutions.
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Assist with operating system upgrades, software deployments, hardware refresh initiatives, and endpoint management activities within the ATM/TCR environment.
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Participate in testing, validation, and rollout activities for ATM/TCR hardware and software changes.
Troubleshooting & Problem Resolution
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Serve as a senior technical resource for complex endpoint issues involving operating systems, applications, deployment systems, drivers, networking, and hardware.
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Perform root cause analysis and drive resolution of recurring technical problems.
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Collaborate with support teams and vendors to identify, troubleshoot, and resolve enterprise endpoint and ATM/TCR-related issues.
Automation & Process Improvement
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Utilize PowerShell and other automation tools to improve operational efficiency, deployment processes, and reporting capabilities.
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Identify opportunities to streamline engineering and support processes through automation and tooling enhancements.
Collaboration & Documentation
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Work closely with Desktop Engineering, Security Engineering, Infrastructure, ATM/TCR Engineering, and Service Desk teams.
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Create and maintain technical documentation, standards, knowledge articles, and operational procedures.
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Participate in project planning, implementation, testing, and support activities across endpoint technology initiatives.
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Education and Experience Required
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Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture
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Strong hands-on experience with Microsoft Configuration Manager (SCCM/MECM), including
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Operating System Deployment (OSD)
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Software Packaging and Deployment
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Patch Management
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Task Sequences
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Device Compliance and Reporting
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Deep knowledge of Windows desktop operating systems and endpoint lifecycle management.
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Advanced troubleshooting and problem-solving skills across operating systems, applications, hardware, drivers, networking, and deployment technologies.
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Experience creating and supporting enterprise device images.
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Experience with PowerShell scripting and automation.
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Strong communication and collaboration skills with the ability to work across multiple technology teams.
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Experience managing incidents, problem investigations, and root cause analysis efforts.
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Education and Experience Preferred
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5+ years of experience in Desktop Engineering, Endpoint Engineering, or Systems Engineering in a medium-to-large enterprise environment.
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Experience supporting ATM/TCR platforms, kiosk devices, retail technology, or other specialized endpoint systems.
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Experience with Microsoft Intune and modern device management technologies.
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Familiarity with endpoint security controls and enterprise device compliance requirements.
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Experience with ServiceNow, Jira, or similar IT service management platforms.
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Working knowledge of networking fundamentals, Active Directory, Group Policy, and endpoint security practices.
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Bachelor's degree in Information Technology, Computer Science, or a related field.
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Why Join Us?
This is an opportunity to play a significant role in modernizing and supporting M&T Bank's endpoint and ATM/TCR deployment environment. You'll work on highly visible initiatives, solve complex technical challenges, and help deliver secure and reliable technology solutions across the enterprise.
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Key Focus Areas (in priority order)
SCCM / MECM Administration & Engineering
Windows Imaging & Operating System Deployment
Advanced Troubleshooting & Root Cause Analysis
ATM/TCR Imaging and Platform Support
PowerShell Automation & Process Improvement
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Buffalo, New York, United States of America