CX Specialist @ 123inkt group | Dutch Native
Description
Imagine this.
You start your day in a sunny office in Valencia.
A customer reaches out with a question.
By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly.
No endless complaints.
No robotic scripts.
Just genuine conversations where you make someone's day a little easier.
Welcome to weWow 👋
Your next chapter starts here
At weWow, you work with leading European brands in an international scale-up environment.
For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.
As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.
What will you actually do?
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Help Dutch-speaking customers via phone, email and chat
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Answer questions about orders, deliveries, products and returns
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Find quick and customer-friendly solutions
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Guide customers to the right products when they need advice
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Work together with different teams to solve customer requests efficiently
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Make sure every customer leaves the conversation feeling heard and helped
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Every interaction is an opportunity to create a great customer experience.
This role suits you if you…
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Are a native Dutch speaker
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Enjoy helping people and making their day easier
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Communicate clearly and with empathy
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Stay calm and solution-oriented, even when things get busy
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Work accurately and pay attention to detail
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Love learning and improving every day
Requirements
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Native Dutch speaker
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Good level of English
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Available to work on-site in Valencia
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Strong communication skills
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Customer-first mindset
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Problem-solving attitude
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Team player who enjoys working in an international environment
What we offer 💛
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Breakfast & lunch at the office
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Spanish health insurance
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Free Spanish lessons
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Growth opportunities within weWow
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Monthly events, sports & socials
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Relocation support to settle in Valencia£
And most importantly:
An international work environment where you’ll quickly feel at home.