Lead IT Facility Specialist

Job Family

IT Operations

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life .

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate , which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7 ,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. * For more information, visit transamerica.com .

Job Description Summary
Enterprise Technology is a global organization within Transamerica. We provide dedicated application support to Transamerica and we bring all Aegon's business units together through the use of technology. We provide the backbone - the infrastructure - for how everything works. We’re creating the company’s AI environment, building a flexible ‘cloud experience’ for internal hosting services, designing frameworks for data governance and management, and ensuring the security and stability of the company’s technology. In short, we enable the business units to move more quickly and deliver to our clients in the best possible way. Whether customers are interested in insurance products or annuities or financial services, we're here to ensure they don't have to worry whether their information is safe.

The people we employ are incredibly diverse, both in terms of backgrounds and skill sets. There are over 1000 of us representing a dozen or so nationalities and located in the UK, the US, the Netherlands, Hungary, Spain, and Hong Kong. Our global teams are comprised of experts in areas such as application development, information security, infrastructure services, data & analytics, risk & controls, procurement, program management, and architecture. With the breadth of functions within Enterprise Technology, individuals can pursue a wide variety of careers, and we have a focus on supporting employees’ development.

The most important quality in the people who join us is curiosity. A lot of what we do is problem solving, requiring colleagues to take what they know and apply it to new situations. We have many mature processes, but we’re always looking for opportunities to improve, so we want people who are naturally inquisitive and confident enough to challenge the way we do things. Technology is constantly, rapidly changing – we need you to help us continue to change with it.

Job Description

Enterprise Technology Data Centre provides a robust Information Technology infrastructure including Data Centre & satellite communications facilities to meet the needs of the diverse range of customers across the globe. Responsible for the provision and maintenance of several different IT operating platforms and services. There is also a strong connection with external providers necessitating vendor and service provider management, including negotiations, contract terms and conditions, competitive bidding processes.

What You Will Do

• Serve as the lead technical resource for data center operations, providing leadership, mentoring, and escalation support for technicians, contractors, and vendors.

• Coordinate and oversee day-to-day data center activities to ensure operational excellence, service reliability, regulatory compliance, and adherence to change management processes.

• Lead incident response, troubleshooting, root cause analysis, and recovery efforts for facility, infrastructure, and operational issues to minimize business impact.

• Manage the installation, upgrade, relocation, and decommissioning of enterprise technology infrastructure while maintaining accurate documentation of all changes.

• Direct vendor, contractor, and service provider activities within the data center, ensuring compliance with security, safety, operational standards, and approved budgets.

• Lead the design, installation, maintenance, and documentation of structured cabling systems to support current operations and future growth requirements.

• Monitor, maintain, and coordinate critical electrical and facility infrastructure, including utility power, switchgear, ATS, UPS, generators, PDUs, cooling, and environmental monitoring systems.

• Oversee capacity planning, rack and space management, asset inventory, equipment lifecycle management, and infrastructure monitoring to optimize data center performance, utilization, and cost effectiveness.

• Manage operational and project expenditures, support budget planning and forecasting activities, and ensure maintenance, infrastructure, and vendor-related work is delivered within approved budget targets.

• Administer data center monitoring platforms and drive continuous improvements in operational efficiency, reliability, resiliency, visibility, and business continuity while supporting audit, security, disaster recovery, and compliance requirements.

What You Will Need

• 7+ years of related work experience

• Advanced experience using MS Office products (Word, Excel, PowerPoint)

• Solid understanding of Data Centre Management methodologies

• Strong organizational skills (planning, prioritizing) and communication skills (written, verbal, listening)

• Working knowledge of IT infrastructure and its impact on business services

Preferred

• Certified Data Centre Professional (CDCP)

• Schneider Electric Data Center Certified Associate (DCCA)

• Certified Data Centre Specialist (CDCS)

Working Conditions

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This is an on-site position requiring five days (M-F) in office per week

• Performs hands-on installation, maintenance, troubleshooting, and replacement of data center and infrastructure hardware

• Maintains a regular onsite presence to support critical operational and infrastructure requirements.

• Travels as needed to disaster recovery sites and satellite locations to provide technical support, project implementation, and operational assistance.

• May be required to travel overnight periodically to support initiatives at other country units or remote locations.

• Rotating On-Call support

Compensation

The Salary for this position generally ranges between $95,0