Senior Director, Fraud Prevention & Platform Integrity

Rakuten Viber is one of the most popular communication apps in the world, connecting hundreds of millions of people across private chats, calls, communities, business messaging, fintech experiences and more. Our mission is to make people’s lives easier by enabling meaningful, secure connections - no matter who they are or where they are from.

We are looking for a Senior Director, Fraud Prevention & Platform Integrity to continue evolving Viber’s fraud prevention and platform protection strategy. This is a senior leadership role for someone who can take an existing foundation and scale it into a broader, more strategic capability as Viber continues to grow its consumer, business and fintech ecosystems.

The role will lead the strategy, operating model and execution for protecting Viber’s users, revenue, fintech flows, business ecosystem and platform trust from fraud, abuse, phishing, account takeover, scams, financial crime and emerging threats.

• 5+ years of leadership experience managing fraud, risk, investigations, AML, integrity, compliance operations or trust/safety teams.

• Strong experience with fraud-prevention systems, AML controls, transaction monitoring, suspicious activity detection, case management, investigation workflows and financial-crime risk.

• Deep understanding of fraud and abuse patterns such as payment fraud, mule activity, account takeover, phishing, scams, synthetic identities and platform misuse.

• Experience working with data, rules, models, risk scoring, operational queues, escalation processes, dashboards and feedback loops.

• Proven ability to partner with Product, Engineering, Data, Security, Legal, Compliance, Finance, Support and Operations teams.

• Strong executive communication skills, including the ability to explain complex and sensitive risk topics clearly to senior leadership.

• Strong judgment around false positives, user experience, business impact, regulatory exposure, operational cost and speed of response.

• Fluent written and spoken English.