Customer Advisor (German)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece.
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES
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Manage incoming calls, chats, messages, and emails across multiple channels
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Identify customer needs and deliver effective solutions to ensure high satisfaction
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Build long-term, trust-based relationships through clear and engaging communication
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Provide accurate and complete information using approved tools and processes
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Meet individual and team performance targets, including case handling quotas
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Maintain detailed records of customer interactions and manage customer accounts
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Follow internal communication procedures, guidelines, and policies.
REQUIREMENTS
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Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2+ level)
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Strong phone handling skills with a customer-focused and attentive listening approach
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Ability to adapt communication style to different customer profiles
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Excellent verbal and written communication skills
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Strong multitasking, time-management, and prioritization abilities.
BENEFITS
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14 salaries per year
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Daily meal voucher provided
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Private health insurance including dental and optical care
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Mobility program
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Dynamic and challenging working environment
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Regular employee events and team activities
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Free gym access, well-being initiatives, and rooftop cinema with Acropolis views.